Yoxsnel González Cruz
Madrid
Summary
As a Computer Engineer, my passion for technology and the media is reflected in a solid track record in hardware assembly and maintenance, as well as installation of operating systems and the provision of specialized technical support. My skills extend to the field of networks and layout, strengthened by studies in Digital Marketing. I stand out for my ability to work in a team, where I bring enthusiasm, responsibility and creativity.
Overview
10
10
years of professional experience
Work History
Multi-Brand Retail Support Engineer
Estee Lauder Companies
Madrid
10.2023 - Current
- Management of both remote and on-site technical support for El Corte Inglés and FSS/Estee Lauder L2-L3 stores, specializing in retail solutions and technical assistance for points of sale.
- Equipment installation and rack structuring.
- Execution of network cabling in FSS points of sale and own stores.
- Coordination of store openings, including network assembly and wiring, installation of POS terminals, people counting cameras, PIN PADs, configuration of external devices and support for sales applications (XSTORE-CLIENTAS).
- Management of updates and administration of loyalty programs and CRM systems to optimize customer management.
IT Technician
NAVIA JOKER SL PROYECTOS
Madrid
10.2022 - 08.2023
- Incident management using the ServiceNow platform.
- Provision of specialized Technical Support to L2 end users.
- Installation and configuration of computer equipment for office environments and meeting rooms.
- Network administration and remote support, using tools such as Putty and TeamViewer.
- Expertise in assembling and configuring servers, routers and firewalls to optimize IT infrastructure.
- Implementation of labeling systems for peripherals, optimizing inventory control and tracking.
- Specialized implementation of Sunmi POS solutions, including advanced configuration of network peripherals to optimize point-of-sale processes.
- Providing weekly training in Microsoft Teams, working closely with Action Netherlands to continuously improve the technical support team.
IT Technician
LIDEL Alcalá de Henares
Alcalá De Henares
01.2022 - 06.2022
- Specialist in structured cabling and advanced network configuration.
- Expert in the installation and deployment of networked computer equipment.
- Managing operating system migrations, with an emphasis on the transition to Windows 11.
- Proficient in preparing workstations and managing Active Directory, including creating and managing user accounts.
Computer Engineer
MELIÁ
Varadero
01.2015 - 01.2020
- Specialist in hardware assembly, repair and maintenance, ensuring optimal equipment functionality and performance.
- Expert in administration of Inventory Management Systems, optimizing processes and resources.
- Provider of advanced technical support for laptops, desktop PCs and printers, ensuring maximum operational efficiency.
Education
Master in Digital Marketing -
EUDE EUROPEAN BUSINESS SCHOOL
Madrid, Spain01-2023
Computer Engineering -
UNIVERSIDAD DE CIENCIAS INFORMÁTICAS (UCI)
La Habana, Cuba01-2013
Skills
- L2-L3 REMOTE AND ON-SITE SUPPORT
- ACTIVE DIRECTORY
- WINDOWS
- MICROSOFT OFFICE 365
- SERVICENOW
- TOPDESK
- NETWORKS
- TEAMVIEWER
- PUTTY
- LINUX
- LogMein
- SQL
- Remote assistance
- User Support
- Application installations
- Hardware and software installation
- Remote Support
Personal Information
Driving License: B
Languages
Spanish-Native
English-Avanzado
Italian-Intermedio
German-Básico
Timeline
Multi-Brand Retail Support Engineer
Estee Lauder Companies
10.2023 - Current
IT Technician
NAVIA JOKER SL PROYECTOS
10.2022 - 08.2023
IT Technician
LIDEL Alcalá de Henares
01.2022 - 06.2022
Computer Engineer
MELIÁ
01.2015 - 01.2020
Master in Digital Marketing -
EUDE EUROPEAN BUSINESS SCHOOL
Computer Engineering -
UNIVERSIDAD DE CIENCIAS INFORMÁTICAS (UCI)
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