Yousra Ashraf
Palma
Summary
Polite and accommodating hospitality employee bringing 1 plus years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Clerk
Hotel Amic Colon
Palma De Mallorca
10.2023 - 01.2024
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Handled all guest luggage as needed during check-in and check-out process.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Performed administrative duties such as filing documents, preparing correspondence.
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Room Service Attendant
Atocha Charming Suits
11.2022 - 09.2023
- Greeted guests upon arrival and provided a friendly, accommodating service.
- Assisted in the preparation of room service orders according to hotel standards.
- Delivered food items to guest rooms in a timely manner.
- Inspected all food items for accuracy prior to delivery.
- Responded promptly to customer inquiries and requests for assistance.
- Verified orders against invoices to ensure accuracy of deliveries.
- Maintained cleanliness of work area throughout shift including counters and tables.
- Maintained accurate records of transactions related to room service orders.
- Assisted with the setup of banquet events as needed.
- Received incoming deliveries from vendors ensuring quality control standards are met.
- Maintained clean, neat and professional uniform to promote positive corporate image.
Education
Master of Science - Pharmaceuticals
AtochaAmicUniversity of Autonoma De Madrid
Madrid, Spain07-2023
Skills
- Correspondence Management
- Greeting guests
- Multi-Line Phone Systems
- Supply Stocking
- Reservation Processing
- Customer Service
- Microsoft Office
- Professional Appearance
- Cash Handling
- Data Entry
- Room Service
- Invoicing and Billing
Languages
English
First Language
Spanish
Beginner
A1
Urdu
Proficient (C2)
C2
Timeline
Hotel Front Desk Clerk
Hotel Amic Colon
10.2023 - 01.2024
Room Service Attendant
Atocha Charming Suits
11.2022 - 09.2023
Master of Science - Pharmaceuticals
AtochaAmicUniversity of Autonoma De Madrid
Similar Profiles
Mckenzie HoneMckenzie Hone
Advanced Medical Imaging Consultant at AMIC RadiologyAdvanced Medical Imaging Consultant at AMIC Radiology
ELIZABETH IYAMBOELIZABETH IYAMBO
Cashier at AMIC TRADINGCashier at AMIC TRADING
Jesscynthia AlexanderJesscynthia Alexander
Assistant House Manager at Amic, Inc.Assistant House Manager at Amic, Inc.