Youness Dicha Sadiqi
Amsterdam
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Hotel Mas Salvi
03.2023 - 10.2023
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Protected guests by following proper food handling procedures.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Waiter Supervisor
Hotel Llafranch
10.2021 - 11.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Waiter
Hotel El Convent
05.2020 - 09.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Restaurant Manager
Ultramar
03.2018 - 05.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
Waiter
El Jardi De Can Marc
04.2016 - 09.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
High School Diploma -
INS Baix Emporda
Palafrugell, SpainVET Higher Degree of Animation of Physical Sports - Sports And Fitness Administration
INS PERE ALSIUS
Bañolas, Spain Bachelor's Degree in Tourism - Tourism And Travel Management
Universidad De Girona
Girona, SpainSkills
- Special Requirements
- Critical Thinking
- Active Listening
- Guest Satisfaction
- Multi-Tasking Skill
- Conflict Resolution Techniques
- Customer Assistance
- Quality Control
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Timeline
Restaurant Manager
Hotel Mas Salvi
03.2023 - 10.2023
Waiter Supervisor
Hotel Llafranch
10.2021 - 11.2022
Restaurant Waiter
Hotel El Convent
05.2020 - 09.2021
Restaurant Manager
Ultramar
03.2018 - 05.2019
Waiter
El Jardi De Can Marc
04.2016 - 09.2017
High School Diploma -
INS Baix Emporda
VET Higher Degree of Animation of Physical Sports - Sports And Fitness Administration
INS PERE ALSIUS
Bachelor's Degree in Tourism - Tourism And Travel Management
Universidad De Girona
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