YOLANDA BEATRIX ALAZRAKI
PALMA DE MALLORCA
Summary
Highly motivated and experienced professional with over 20 years of service industry expertise, seeking a rewarding career as a Real Estate Agent. Possessing exceptional leadership skills, empathy, and a passion for delivering outstanding customer service, I am eager to leverage my diverse background to help clients find their ideal homes and investment properties. Detail-oriented team player with strong organizational skills and the ability to manage multiple transactions simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Airport Customer Helper
Jet 2 Holidays
04.2022 - Current
- Responsible for warmly greeting and assisting arriving and departing customers.
- Support the preparation and delivery of essential holiday information and pre-booked transfers.
- Efficiently report on-time performance of transfers and handle customer queries using digital systems.
- Demonstrate a genuine passion for delivering exceptional customer service at all times.
- Handle various customer-facing situations with confidence, making considered decisions in tight timeframes.
- Exhibit a naturally positive and friendly personality, coupled with determination and resilience when dealing with large customer volumes.
- Adapt quickly to changing situations and maintain an organized approach while confidently using multiple digital systems.
Online English Tutor
Cambly
03.2019 - Current
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
- Planned and organized lesson plans to meet changing deadlines and requirements.
- Identified problems with students by clearly and effectively addressing issues.
- Developed student confidence through positive reinforcement strategies.
Supervisor, Suncare Central |
Suncare Central
01.2018 - 11.2018
- Held meetings, designed sales strategies, and trained new staff members as a team leader.
- Maintained up-to-date knowledge of products and ensured quality control.
- Motivated and mentored the team, fostering a positive work environment.
- Managed monthly reports and commissions to hotels, ensuring efficient operations.
General Manager
Various Restaurants
04.1998 - 06.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
DEGREE - Level 5 TEFL Certificate 168 Hours
The TEFL Academy
On LineBookkeeping
Unisa
Cape Town / Online2010
High School Diploma -
Cape Town Tecnical College
Cape Town1990
Skills
- Exceptional interpersonal and leadership skills
- Proficiency in Microsoft platforms and a broad range of IT skills
- Quick learner with an welcoming attitude towards challenges and ability to remain composed under pressure
- Strong organizational and interpersonal abilities
- Effective negotiator and communicator with people on all levels
- Passion for art, design, media, and culture
- Experienced in management and team coordination
- Customer Satisfaction
- Personalized Customer Service
- Information Updates
- Data Entry
Learning Spanish, love the outdoor and sport. Cooking and travelling
As a beginner in learning Spanish, I am enthusiastic about embracing a new language and immersing myself in the rich culture it represents. Beyond language learning, I have a deep love for the outdoors and sports. Exploring nature, hiking, and engaging in various physical activities bring me joy and a sense of fulfillment.
Cooking is another passion that I enjoy indulging in. Experimenting with different recipes and flavors allows me to express my creativity and share delightful meals with friends and family. Moreover, traveling has a special place in my heart as it provides opportunities to explore diverse cultures, taste new cuisines, and create unforgettable memories.
In all aspects of life, I am fueled by curiosity and a desire to grow and learn. Whether it's mastering Spanish, seeking thrilling outdoor adventures, honing culinary skills, or embarking on new travel experiences, I am constantly embracing opportunities for personal development and enrichment.
Languages
English
Bilingual or Proficient (C2)
Timeline
Airport Customer Helper
Jet 2 Holidays
04.2022 - Current
Online English Tutor
Cambly
03.2019 - Current
Supervisor, Suncare Central |
Suncare Central
01.2018 - 11.2018
General Manager
Various Restaurants
04.1998 - 06.2017
DEGREE - Level 5 TEFL Certificate 168 Hours
The TEFL Academy
Bookkeeping
Unisa
High School Diploma -
Cape Town Tecnical College
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