Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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Yolanda Spadini

Yolanda Spadini

Santa Cruz de Tenerife

Summary

Multilingual professional with more of 20 years of experience in customer service of various nationalities ; Experience in administrative tasks in different sectors including Oil and Gas, Immigration, training etc ( English, French, Italian, Catalan and Arabic)

Overview

32
32
years of professional experience

Work History

Entrepreneurship Specialist

CEOE Tenerife
06.2021 - 12.2022
  • My tasks at CEOE Tenerife included:
  • Customer service and business advice for new entrepreneurs.
  • Preparation and processing all department related documents, controlling data base and archive. (Sispecan and Quenda)
  • Customer recruitment ,content preparation and training execution on business creation courses.
  • Self employed grants processing ( Pago unico. PPEA etc)
  • Self employment registration processing. PAE.
  • Business plan preparation
  • Feasibility rapport study.
  • Determined business plan, mission statement, and vision.

Immigration Coordinator

Newlandchase SLU
03.2017 - 12.2020
  • Immigration coordinator in charge of all immigration files preparation and processing.
  • Keep customer informed of all immigration development process.
  • Problem solving and simultaneous customer translation during immigration appointments.
  • Keeping all data base and archive up to date.


  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Issuing and delivering customer invoices.


Personal Assistant to the General Manager

Ministry Of Foreign Affairs
01.2010 - 07.2010
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Used discretion when handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Global Mobility Specialist

Técnicas Reunidas, SA
03.2007 - 04.2009
  • Enhanced employee satisfaction during international assignments by providing comprehensive support and guidance on cultural adaptation, housing, schooling, immigration processes and other aspects for more than 300 engineers and their families from various companies ( Vepica, Tecnoconsult, Saudi Aramco, Saudi Kayan, Petrochina, Sinopec )
  • Facilitated smooth repatriation processes for returning employees by providing adequate transition support, managing expectations, and identifying new opportunities within the organization.
  • Collaborated with finance teams to optimize cost allocation methods for global mobility expenses across various business units.
  • Streamlined global mobility processes by implementing efficient relocation strategies and coordinating with cross-functional teams.
  • Generated documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Reduced transportation costs by negotiating favorable contracts with carriers.

Officer

Ministry Of Foreign Affairs, Embassy Of Spain KSA
05.2000 - 05.2007
  • Monitored visa and passport application processes.
  • Conduct personal interviews to visa applicants.
  • Assisted travelers in applying for new or emergency passports.
  • Developed expertise in immigration law, staying current on policy changes and applying this knowledge to complex cases.
  • Played an integral role in coordinating evacuation efforts for Spanish citizens during natural disasters or political unrest situations.
  • Maintained detailed records of all consular cases, ensuring data integrity for future reference or reporting purposes.
  • Managed high-volume caseloads with attention to detail, ensuring accurate review and processing of visa applications within tight deadlines.
  • Ensured compliance with established protocols when handling sensitive information or classified materials related to consular matters.
  • Assisted families in navigating the repatriation process for deceased loved ones, demonstrating compassion and professionalism throughout a difficult time.
  • Helped travelers retrieve stolen documents and fill out paperwork.
  • Enhanced visa processing efficiency by streamlining application procedures and implementing time-saving strategies.
  • Trained new consular staff in visa processing procedures, fostering a collaborative work environment and promoting best practices within the team.

Educational Therapist

Obra Benéfico Social Niño Dios
09.1990 - 07.1997
  • Taught multiple subjects to students with severe intellectual or emotional disabilities.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Developed and implemented classroom routines to address varying student needs.
  • Promoted positive behavior management techniques, resulting in a decrease in classroom disruptions and increased engagement from students.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.

Education

Bacherlor in Educational Sciences - Pedagogy

Barcelona University
Barcelona, Spain
06.1993

Postgraduate - HR Management

UOC
Barcelona
08.2011

Functional English For Non Natives - Edexcel Persons level 2

Newbury College
Newbury, UK
06.2016

Italian - Cils Level 2

Siena University
Siena, Italy
06.2011

Arabic For Foreigners - Arabic

King Saud University
Riyadh , KSA
06.2000

German - A2 Level

AFS
Tenerife
05.2021

Teaching For Professional Employment Training - Vocational Training

ICSE
04.2023

Job Insertion For Disabilities - Vocational Training

CIP
Santa Cruz De Tenerife, Spain
10.2023

Skills

  • Plurilingual (English, French, Italian,Catalan
  • Customer Oriented
  • Communication
  • Problem solving
  • Independent worker
  • Teamwork
  • Flexibility
  • Creative thinking
  • Confidentiality
  • Responsibility
  • Learning

Languages

Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Upper intermediate (B2)
German
Elementary (A2)
Arabic
Intermediate (B1)
French
Intermediate (B1)

Personal Information

Living and working on six different countries during 25 years have given me a fluency on several languages and different understanding of cultures, and flexibility of mind. I consider myself a very versatile person and an outside of the box thinker. My work experience is customer services from different fields and excellence.

Timeline

Entrepreneurship Specialist

CEOE Tenerife
06.2021 - 12.2022

Immigration Coordinator

Newlandchase SLU
03.2017 - 12.2020

Personal Assistant to the General Manager

Ministry Of Foreign Affairs
01.2010 - 07.2010

Global Mobility Specialist

Técnicas Reunidas, SA
03.2007 - 04.2009

Officer

Ministry Of Foreign Affairs, Embassy Of Spain KSA
05.2000 - 05.2007

Educational Therapist

Obra Benéfico Social Niño Dios
09.1990 - 07.1997

Bacherlor in Educational Sciences - Pedagogy

Barcelona University

Postgraduate - HR Management

UOC

Functional English For Non Natives - Edexcel Persons level 2

Newbury College

Italian - Cils Level 2

Siena University

Arabic For Foreigners - Arabic

King Saud University

German - A2 Level

AFS

Teaching For Professional Employment Training - Vocational Training

ICSE

Job Insertion For Disabilities - Vocational Training

CIP

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Yolanda Spadini