Yigit Gumusyazici
Resumen profesional
Dynamic Account Manager with a strong record of delivering flawless client service and driving measurable revenue growth. Known for strategic thinking, sharp analytical insight, and a customer-first approach that consistently exceeds targets. Adept at building high-value relationships, adapting quickly to challenges, and executing tailored solutions that enhance client satisfaction and business performance.
Datos destacados
5
5
years of professional experience
2016
2016
years of post-secondary education
Experiencia
International Operations Executive
Optima Retail
Barcelona
02.2024 - 05.2025
- Responsible for ensuring that the facility supports the organization’s operations effectively, efficiently, and safely for luxury retail brands (Louis Vuitton and Swarovski).
- Ensuring that the facility's systems of HVAC, plumbing, electrical, lightning, multi-technical and structural systems are functioning correctly and arranging for repairs or replacements as needed.
- Maintaining safety standards and ensuring the facility complies with local, state, and federal regulations, including health, safety, and environmental standards.
- Planning and managing the efficient use of space within the facility, including layout design, workspace allocation, and overseeing office moves or reconfigurations.
- Coordinating with external vendors and service providers for maintenance, cleaning, security, and other outsourced services.
- Managing the facility's budget, controlling expenses, and ensuring cost-effective operations.
Lodging Partner Associate
Webhelp (Expedia Project)
Barcelona
01.2022 - 11.2023
- Excelled in assisting partners across multiple channels, demonstrating expertise in inventory management, finance, and training, with a strong emphasis on providing seamless service.
- Identified and addressed root causes for escalated cases, proposing strategic improvements for long-term resolution, ensuring a seamless experience for clients.
- Played a pivotal role in coaching and supporting hotel partners, employing effective sales techniques for business growth with a client-centric and results oriented focus.
- Documented operational procedures, optimizing processes, and efficiently managed rates, availability, and content changes based on partner requests, ensuring a seamless service for clients.
Training Coordinator Assistant
Dyson
Barcelona
04.2021 - 12.2021
- Managed, designed, and coordinated impactful training programs for individuals and teams, emphasizing results-oriented and empathetic training approaches.
- Assisted in developing and scheduling training plans, conducting evaluations to ensure effectiveness in providing seamless service to employees.
- Monitored and enhanced employee performance during training programs, contributing to continuous improvement with a focus on results-oriented work.
Customer Service Representative
Dyson
Barcelona
11.2020 - 04.2021
- Provided outstanding customer service to a high volume of clients, prioritizing satisfaction and ensuring prompt issue resolution with a focus on seamless service.
- Proactively initiated contact with customers, efficiently addressing routine and general concerns with an empathetic approach.
- Delivered primary customer support to internal and external stakeholders, showcasing a commitment to client success through seamless and empathetic service.
Formación
Bachelor of Science - Language Interpretation And Translation
Beykent University
IstanbulEnfatiza tus habilidades clave
- Self-motivation
- Professionalism
- Communication
- Active listening
- Detail-oriented
- Results-oriented
Idiomas
Turkish
English
Spanish
Personalizado
With a rich background in customer service, strategic thinking, and effective communication, I bring a proven track record of surpassing expectations. My proactive approach to problem-solving establishes me as an invaluable asset to any team. If you are in search of a dedicated and results-oriented Account Manager, I am the right candidate to drive success in your organization.
Cronología
International Operations Executive
Optima Retail
02.2024 - 05.2025
Lodging Partner Associate
Webhelp (Expedia Project)
01.2022 - 11.2023
Training Coordinator Assistant
Dyson
04.2021 - 12.2021
Customer Service Representative
Dyson
11.2020 - 04.2021
Bachelor of Science - Language Interpretation And Translation
Beykent University