Yevgeniya Kirichek

Fully responsible for Sabre GDS business on the Ukrainian market.

Customers - Travel Agencies (TMCs, OLTAs, Retail, Consolidators), Airlines.

- prepare annual business plan and budgets with control of costs and revenues

- negotiate strategy with top management

- key KPIs: Revenue, market share, cost optimization. Delivery of netRevenue according to the plan.

- report to Board of Directors the business results

- increase company performance by implementing strategic management goals

- deliver consistent revenue grows by developing new business opportunities

- optimize costs and resource allocation for efficiency and profitability

- led successful crisis management strategy during Covid period that allowed to overcome the crisis, keep the business and deliver positive profitability

- built and support strong relationships with customers that resulted in strong, trusted, win-win business

- negotiating contracts with key customers and support team to maintain excellent customer service

- assisted the dedicated team in negotiation with airlines on the market

- established and driving a high-performing team

- launched innovated products and commercial models to capture new market share and revenue

- negotiations with key suppliers, built a system of cost reduce and control

- monitor and coordinate workflows to optimize

Launched product for automatization of air ticket distribution from business plan to successful destribution on 20 international markets in EMEA region.

Customers - Travel Agencies (OLTAs, Consolidators)

- business plan preparation

- development plan preparation

- drove development team during product development and launch on the market

- collaborated with legal, financial team to develop effective materials for international sales

- managed commercial, marketing, sales subjects to launch and promote product on international markets globally

- presented product to customers worldwide

- developed product documentation, support procedures, product delivery procedures

- maintained relations with suppliers

- new team hiring and leading for product support and further development

- roadmaps planning and new features delivery to the customer

- monitoring market trend, competitors performance to drive promotion of the product

- annual business planning, following and reporting to management (inc. P&L)

- efficient resource management and product promotion to maximize netRevenue

Started and developed new Sabre representative on the Ukrainian market with a team from first days.

Customers - Travel Agencies.

- built and improved operational efficiency by streamlining process

- spearheaded process improvements, resulting in increase productivity, reduced operational costs, increased customer satisfaction level

- implemented quality control and SLA within the team that resulted in highest customer satisfaction level and increased sales and revenue

- built and improved customer support team, product delivery team

- assisted in recruiting, hiring, and training of tem members

- leading the teams, handled staff development, empowered employees to take ownership of their responsibilities, KPIs, motivation programs, performance results

- launched the new solution for rail content distribution on the market in collaboration with cross-functional teams

- developed and maintained relationships with suppliers

- developed and implemented sales procedures and CRM

- assisted sales&marketing team for successful market promotion

- handled problematic customers to maintain excellent customer service

- agreed strategic development with top management and reported results

• Develop and maintain customer relationships. Customers from small to large business. TMCs, OLTA, Retail, Consolidators.
• Operate as the lead point of contact for any and all matters for customer
• To identify new needs and business opportunities
• Commercial contract negotiation
• To control and handle fulfillment of terms and conditions of a contract (invoicing, payment of incentive, legal issues)
• Resolving contractual and commercial claims
• Offering direction and instruction
• Sales of new Products and Solutions
• Negotiation of commercial conditions for products and solutions for the customer
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communication of all commercial, product news and important industrial customer;
• Development and implementation of short-, medium-and long-term business scenarios with existing and potential customers in accordance with the business and marketing strategy of the company;
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external headquarter
• Reviewing and developing operational process flows
• Organization and controlling different projects within cooperation with customer. (agreeing project objectives with customer; representing the customer interests; organizing the various professional people working on a project; making sure that all the aims of the customer are met; overseeing the accounting, costing and billing)

Driving Sales, Account management and Marketing activities in TMC. Key customers - Corporations.

• Development of business plan and sales activities that ensures attraction of new corporate clients
• Searching for new corporate accounts
• Creation of RFPs and presentations
• Preparation of sales leads
• Providing of competitive pricing
• Control of expenses to meet budget guidelines
• Management all aspects of print production, receipt and distribution.
• Management and coordinate all marketing, advertising and promotional activities
• Analyzing of customer research, current market conditions and competitor information
• Development and implementation marketing plans and projects
• Management of the customer relationships

First job after University in Lufthansa Rep office in Ukraine.

• Regular analysis and evaluation of customer performance (corporate accounts/ travel agencies)
• Contract management.
• Planning and optimization of customer visits/calls based on revenue performance in collaboration with the Key Account Manager
• Supplying sales visit preparation kits (analysis, key points and follow-up items).
• Revenue forecasting
• Incentive program forecasting in cooperation with account management
• Ensuring quality of agent/corporate reference data.
• Preparing new business leads
• Organization of events, presentations, workshops
• Implementation and adapting of new product in the market (for exl. “Web check -in”).
• Coordination of promotion within frequent flyers program Miles&More.
• Planning and organization of meetings, events, workshops.
• Dealing with company staff: employment, discharge, labor agreements, salary cards, medical insurance, ID’s.
• Relations with suppliers: preparing of agreements for cooperation, outgoing payments.
• Client bank operations: payments, bank reports.