YENI LAARTZ
Senior Customer Success & Talent Operations Specialist
Mörfelden-Walldorf,CO
Summary
Results-driven Customer Success and Talent Operations Specialist with expertise in managing international clients and recruitment processes across Europe. Skilled in customer relationship management, onboarding, and process coordination, with a strong background in aviation and technical recruitment. Proven ability to support multicultural teams and enhance stakeholder relationships. Seeking a remote role in Customer Success or Talent Operations within a technology-focused organization.
Overview
5
5
Languages
2
2
Certifications
14
14
years of professional experience
Work History
Senior Consultant
Alpha Aviation powered by AlphaConsult KG
07.2023 - Current
- Manage client relationships and recruitment operations for international organizations.
- Coordinate talent processes, candidate communication and stakeholder interactions.
- Support European recruitment projects and ensure high-quality customer experience.
- Work with multicultural teams and international clients.
Recruiter
Argo Aviation GmbH
05.2022 - 06.2023
- Managed recruitment projects and client communication for technical aviation customers.
- Supported hiring processes, candidate pipelines and customer requirements.
Recruiter
Prime Aircargo Services GmbH
01.2022 - 05.2022
- Supported recruitment activities and applicant management.
- Coordinated communication between candidates and company stakeholders.
Warehouse Associate (Minijob)
Tombow Pen & Pencil GmbH
01.2021 - 05.2022
- Managed inventory records using warehouse management systems to ensure accuracy and consistency.
- Led team in organizing and optimizing storage space, improving accessibility of materials.
- Trained new associates on safety protocols, operational procedures, and equipment usage.
Brief Career Break
Walldorf
12.2015 - 12.2020
- Dedicated to full-time childcare, education, and household coordination
Intl. Relocation & Professional Develoment
Wallldorf
04.2015 - 11.2015
- Successfully archived B1 German level.
- Managed full-time relocation logistics and administrative integration alongside academic commitments
Team Lead Manager
Restaurante "La Cubanita"
01.2012 - 03.2015
- Led team operations to ensure efficient service delivery and high customer satisfaction.
- Coordinated daily shifts, managing employee schedules to optimize resource allocation.
- Implemented process improvements that reduced wait times during peak service hours.
- Trained and mentored staff on menu knowledge and customer engagement techniques.
Education
Business English Advanced Level C1 -
HLL Campus Hessen
11.2015
Marketing Degree - undefined
University of Havana
12.2014
Bachelor of Arts and Philosophy - undefined
University of Havana
12.2013
Skills
Customer Success Management
Client management
Account Management
Client engagement
Customer Onboarding
Stakeholder Management
Global Talent Acquisition
Talent Strategy
Organizational Development
HR technology
Team Leadership
Negotiation
Remote Collaboration
Employee Engagement
German / English / Spanish / Portuguese / Italian
Certification
ICAO / IATA Dangerous Goods Regulations Certification (Personnel Categories 7 and 8) | Feb 2022
Timeline
Senior Consultant
Alpha Aviation powered by AlphaConsult KG
07.2023 - Current
Recruiter
Argo Aviation GmbH
05.2022 - 06.2023
Recruiter
Prime Aircargo Services GmbH
01.2022 - 05.2022
Warehouse Associate (Minijob)
Tombow Pen & Pencil GmbH
01.2021 - 05.2022
Brief Career Break
Walldorf
12.2015 - 12.2020
Intl. Relocation & Professional Develoment
Wallldorf
04.2015 - 11.2015
Team Lead Manager
Restaurante "La Cubanita"
01.2012 - 03.2015
Bachelor of Arts and Philosophy - undefined
University of Havana
Marketing Degree - undefined
University of Havana
Business English Advanced Level C1 -
HLL Campus Hessen
ADDITIONAL INFORMATION
- Airport Security Clearance Z
- P / LuSi valid until May 2027
- Remote availability
- European market experience