Yelyzaveta Hloba

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Expanded the team by recruiting and integrating 5 new professionals within 6 months.

Pioneered the adoption of new technologies and innovative techniques to improve workflow efficiency and deliver superior results. Demonstrated a proactive approach by introducing advanced products and tools to enhance the quality of services while reducing manual effort. Shared expertise by developing and successfully delivering a professional pedicure course in Spanish, catering to diverse professionals in the beauty industry.

• Developed and conducted a comprehensive pedicure course in Spanish, equipping participants with modern techniques and skills.
• Consistently improved client satisfaction by delivering high-quality, innovative services tailored to individual needs.
• Fostered a collaborative environment by sharing new methods and insights with colleagues, contributing to overall studio success.

My career began with creating my own business in the beauty industry, where I progressed from working as a home-based specialist to becoming the owner of a successful studio. This experience allowed me to master operational management and understand the importance of communication with clients and the team.

• Built a successful business from scratch, starting as a home-based specialist and progressing to a full-scale studio owner.
• Developed innovative marketing and service approaches to grow the client base and maintain high retention rates.
• Handled complex organizational and managerial tasks, including pricing strategy adjustments to remain competitive and profitable.
• Negotiated with suppliers to secure cost-effective deals for equipment and materials.