Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yekaterina Torres B.

Yekaterina Torres B.

Madrid

Summary

Dynamic and detail-oriented office administrator with a proven track record of driving productivity and ensuring seamless operations. Recognized for efficiently managing tasks and optimizing workflows, resulting in enhanced organizational performance. Proficient in data entry, file management, and scheduling, with a strong aptitude for multitasking and prioritizing workloads effectively.

Demonstrates excellent communication, problem-solving, and adaptability skills, consistently contributing to team success and operational excellence. Committed to fostering a collaborative work environment and achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Retention Customer Service Representative

Bipi
Madrid
08.2023 - 02.2024
  • Delivered technical support to customers via phone and email.
  • Enhanced customer service skills by responding promptly to inquiries.
  • Prepared detailed reports on customer feedback and retention metrics for management.
  • Researched competitors to identify opportunities for product improvement.
  • Analyzed customer data to uncover trends and reduce churn.

Retention Specialist

Banc. Sabadell Seguros Generales
Madrid
02.2022 - 08.2023
  • Assisted customers with complaints, inquiries, and billing issues while ensuring satisfaction.
  • Developed strategies to enhance customer experience and loyalty.
  • Resolved complaints quickly while maintaining high service standards.
  • Responded promptly to customer inquiries across various communication channels.
  • Facilitated cross-selling by recommending relevant products or services.
  • Conducted customer service surveys to identify retention improvement areas.

Tourism Assistant

Alojamientos Turísticos Madrileños
Madrid
01.2019 - 02.2020
  • Assisted tourists with travel arrangements and reservations.
  • Organized tour packages, including transportation and accommodations.
  • Provided information on local attractions and events.
  • Managed incoming calls, messages, and transfers to appropriate departments.
  • Addressed inquiries from staff regarding office operations.
  • Processed customer payments per company policies.

Education

First Deegre Proffesional - Modern Languages

Instituto Universitario Américo Vespucio
Caracas, Venezuela
07-2012

Skills

  • Workflow Optimization
  • Call Center Expertise
  • Outstanding Communication Skills
  • Escalation Management
  • High Stress Tolerance
  • Dispute Resolution
  • Customer Retention Strategies

Languages

Spanish
First Language
English
Advanced (C1)
C1
Italian
Intermediate (B1)
B1

Timeline

Retention Customer Service Representative

Bipi
08.2023 - 02.2024

Retention Specialist

Banc. Sabadell Seguros Generales
02.2022 - 08.2023

Tourism Assistant

Alojamientos Turísticos Madrileños
01.2019 - 02.2020

First Deegre Proffesional - Modern Languages

Instituto Universitario Américo Vespucio
Yekaterina Torres B.