Amadeus ALTEA CM/FM
Youssef C
Aviation Operations | VIP Guest Experience | Sales & Business Development
Barcelona
Summary
Delivering exceptional results at the intersection of operational excellence, premium guest services, and sales growth. With 10+ years across aviation, luxury retail, and VIP services, I bring a unique ability to combine technical expertise with world-class customer experiences.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Entrepreneur | E-commerce Business Owner
BESATTA
2024.03 - 2025.12
- Launched and managed an online retail business targeting European and US/CANADA markets with a strong focus on customer satisfaction and operational efficiency.
- Coordinated with international suppliers, handled inventory flow, and oversaw end-to-end order fulfillment.
- Created and optimized digital marketing campaigns through Google Ads and social media to drive sales and visibility.
Flight Dispatcher
Aéroport de Nice-Côte d'Azur
Nice, France
2023.01 - 2023.08
- Managed flight dispatch operations, ensuring punctual departures and arrivals while strictly following company SOPs and aviation regulations.
- Prepared and verified critical flight documents, including load sheets and flight plans, ensuring compliance with safety and operational standards.
- Coordinated with flight crews, ramp teams, fueling personnel, and cargo handlers to optimize turnaround times and maintain seamless airport operations.
Airlines Operations Agent
Swissport Executive
Nice
2022.04 - 2022.10
- Assisted in coordinating VIP and executive passenger handling services.
- Ensured smooth arrival and departure processes, escorting passengers through airport formalities.
- Created flights via FBO, streamlining flight scheduling, and enhancing operational efficiency.
Senior Traffic and Cargo Officer
Kuwait Airways
Paris-CDG
2019.12 - 2021.04
- Supervised passenger check-in, boarding, and baggage operations, ensuring compliance with Company SOPs and service standards.
- Managed GHA performance, ensuring smooth passenger flow, and on-time flight departures.
- Assisted in preparing flight documents, cargo documents, and GD for the crew, while coordinating dispatch and load control.
- Resolved passenger inquiries, irregularities, and service recovery cases in coordination with the Duty Officer.
- Handled cargo operations, including ULD management, ensuring compliance with airline regulations for efficient cargo processing.
Flights Dispatcher
Group CityOne
Lyon
2018.05 - 2019.05
- Managed flight dispatch operations, ensuring timely departures and arrivals, including fueling, catering, and internal bus coordination.
- Coordinated with pilots, ground handling teams, including fueling and catering, for efficient flight operations.
Flight Dispatcher
Samsic Assistant France
Paris-Orly
2017.07 - 2018.01
- Coordinated flight dispatch by integrating fueling, catering, shuttle services and Ramp Team to ensure on-time departures.
- Collaborated with PNT, PNC, ground teams, and preparing essential flight documentation to meet safety and regulatory standards.
Flight Dispatcher
GH Team
Bordeaux
2016.04 - 2016.09
- Managed aircraft parking assignments, and coordinated ground handling resources to optimize turnaround times.
- Collaborated with Crew Onboard, ground teams, ensuring accurate weight and balance calculations for each flight.
Senior Airport Services-Team Leader
Dnata-Emirates Group
Dubai
2011.01 - 2015.05
- Led passenger service teams at check-in counters, transfer desks, and boarding gates, ensuring seamless operations.
- Supervised ground handling agents to maintain service quality and operational efficiency.
- Provided premium assistance to First and Business Class passengers, coordinating with lounges and immigration services.
- Assisted in disruption management, coordinating hotel accommodations and rebookings for affected passengers.
Sales Assistant
Dubai Duty Free
Dubai
2008.01 - 2011.01
- Delivered world class customer service in a high-volume retail environment.
- Assisted customers with product inquiries, contributing to sales goals.
Education
Professional Bachelor's Degree - Air Transport Services Management
Université D'Angers
France 2023.06 - 2025.09
Training Certificate - Import Export Assistant
ENACO
ROUBAIX- FRANCE 2022-04
Certificate - Flight Dispatcher
PHT Airport Formation
Montpellier France 2015-08
Certificate - Foundations of Personal Leadership
Emirates Aviation College
Dubai - UAE 2013-03
License Level - Economics And Managment
University Hassan II-Morocco
Mohammadia - Morocco 2007-07
Skills
- Airport Operations and Passenger Handling
- Customer Service Excellence
- Check-in and Boarding Process Supervision
- Flight Coordination and Transfer Assistance
- Conflict Resolution and Problem Solving
- Safety and Regulatory Compliance
- Team Leadership
- Communication
- Airline Systems: Amadeus ALTEA CM/FM, GoNow, ERES, AVIONICA W&B, AIMS, FBO, GDS
LANGUAGES
- English : Fluent
- French. : Fluent
- Arabic. : Native
- Spanish : Learning
Software
GONOW
FBO
ERES
NAVITAIRE
AVIONICA W&B
AIMS
Interests
Traveling and discover new countries & New Cultures
Reading
Design
Art
Share and learn new Experiences
Timeline
Entrepreneur | E-commerce Business Owner
BESATTA
2024.03 - 2025.12
Professional Bachelor's Degree - Air Transport Services Management
Université D'Angers
2023.06 - 2025.09
Flight Dispatcher
Aéroport de Nice-Côte d'Azur
2023.01 - 2023.08
Airlines Operations Agent
Swissport Executive
2022.04 - 2022.10
Senior Traffic and Cargo Officer
Kuwait Airways
2019.12 - 2021.04
Flights Dispatcher
Group CityOne
2018.05 - 2019.05
Flight Dispatcher
Samsic Assistant France
2017.07 - 2018.01
Flight Dispatcher
GH Team
2016.04 - 2016.09
Senior Airport Services-Team Leader
Dnata-Emirates Group
2011.01 - 2015.05
Sales Assistant
Dubai Duty Free
2008.01 - 2011.01
Training Certificate - Import Export Assistant
ENACO
Certificate - Flight Dispatcher
PHT Airport Formation
Certificate - Foundations of Personal Leadership
Emirates Aviation College
License Level - Economics And Managment
University Hassan II-Morocco