Amadeus ALTEA CM/FM
Youssef C
Aviation & Flight Operations | Customer Service Professional | Delivering Excellence in Air Travel
Barcelona
Summary
Experienced in aviation operations, customer experience, and sales, I have developed a strong track record in flight operations management, customer experience enhancement, and team leadership. My expertise spans across flight dispatch, cargo handling, passenger services, and executive flight coordination in international environments. I thrive in fast-paced settings, ensuring operational efficiency, compliance, and superior customer Experience.
Overview
16
16
years of professional experience
Work History
Flight Dispatcher
Aéroport de Nice-Côte d'Azur
Nice, France
01.2023 - 08.2023
- Managed flight dispatch operations, ensuring punctual departures and arrivals while strictly following company SOPs and aviation regulations.
- Prepared and verified critical flight documents, including load sheets and flight plans, ensuring compliance with safety and operational standards.
- Coordinated with flight crews, ramp teams, fueling personnel, and cargo handlers to optimize turnaround times and maintain seamless airport operations.
Airlines Operations Agent
Swissport Executive
Nice
04.2022 - 05.2022
- Assisted in coordinating VIP and executive passenger handling services.
- Ensured smooth arrival and departure processes, escorting passengers through airport formalities.
- Created flights via FBO, streamlining flight scheduling, and enhancing operational efficiency.
Senior Traffic and Cargo Officer
Kuwait Airways
Paris-CDG
12.2019 - 04.2021
- Supervised passenger check-in, boarding, and baggage operations, ensuring compliance with Company SOPs and service standards.
- Managed GHA performance, ensuring smooth passenger flow, and on-time flight departures.
- Assisted in preparing flight documents, cargo documents, and GD for the crew, while coordinating dispatch and load control.
- Resolved passenger inquiries, irregularities, and service recovery cases in coordination with the Duty Officer.
- Handled cargo operations, including ULD management, ensuring compliance with airline regulations for efficient cargo processing.
Flights Dispatcher
Group CityOne
Lyon
05.2018 - 05.2019
- Managed flight dispatch operations, ensuring timely departures and arrivals, including fueling, catering, and internal bus coordination.
- Coordinated with pilots, ground handling teams, including fueling and catering, for efficient flight operations.
Flight Dispatcher
Samsic Assistant France
Paris-Orly
07.2017 - 01.2018
- Coordinated flight dispatch by integrating fueling, catering, shuttle services and Ramp Team to ensure on-time departures.
- Collaborated with PNT, PNC, ground teams, and preparing essential flight documentation to meet safety and regulatory standards.
Flight Dispatcher
GH Team
Bordeaux
04.2016 - 09.2016
- Managed aircraft parking assignments, and coordinated ground handling resources to optimize turnaround times.
- Collaborated with Crew Onboard, ground teams, ensuring accurate weight and balance calculations for each flight.
Senior Airport Services-Team Leader
Dnata-Emirates Group
Dubai
01.2011 - 05.2015
- Led passenger service teams at check-in counters, transfer desks, and boarding gates, ensuring seamless operations.
- Supervised ground handling agents to maintain service quality and operational efficiency.
- Provided premium assistance to First and Business Class passengers, coordinating with lounges and immigration services.
- Assisted in disruption management, coordinating hotel accommodations and rebookings for affected passengers.
Sales Assistant
Dubai Duty Free
Dubai
01.2008 - 01.2011
- Delivered world class customer service in a high-volume retail environment.
- Assisted customers with product inquiries, contributing to sales goals.
Education
Professional Bachelor's Degree - Air Transport Services Management
Université D'Angers
France 06-2025
Training Certificate - Import Export Assistant
ENACO
ROUBAIX- FRANCE 04-2022
Certificate - Flight Dispatcher
PHT Airport Formation
Montpellier France 08-2015
Certificate - Foundations of Personal Leadership
Emirates Aviation College
Dubai - UAE 03-2013
License Level - Economics And Managment
University Hassan II-Morocco
Mohammadia - Morocco 07-2007
Skills
- Airport Operations and Passenger Handling
- Customer Service Excellence
- Check-in and Boarding Process Supervision
- Flight Coordination and Transfer Assistance
- Conflict Resolution and Problem Solving
- Safety and Regulatory Compliance
- Team Leadership
- Communication
- Airline Systems: Amadeus ALTEA CM/FM, GoNow, ERES, AVIONICA W&B, AIMS, FBO, GDS
LANGUAGES
- English : Fluent
- French. : Fluent
- Arabic. : Native
- Spanish : Learning
Software
GONOW
FBO
ERES
NAVITAIRE
AVIONICA W&B
AIMS
Interests
Traveling and discover new countries & New Cultures
Reading
Design
Art
Share and learn new Experiences
Timeline
Flight Dispatcher
Aéroport de Nice-Côte d'Azur
01.2023 - 08.2023
Airlines Operations Agent
Swissport Executive
04.2022 - 05.2022
Senior Traffic and Cargo Officer
Kuwait Airways
12.2019 - 04.2021
Flights Dispatcher
Group CityOne
05.2018 - 05.2019
Flight Dispatcher
Samsic Assistant France
07.2017 - 01.2018
Flight Dispatcher
GH Team
04.2016 - 09.2016
Senior Airport Services-Team Leader
Dnata-Emirates Group
01.2011 - 05.2015
Sales Assistant
Dubai Duty Free
01.2008 - 01.2011
Professional Bachelor's Degree - Air Transport Services Management
Université D'Angers
Training Certificate - Import Export Assistant
ENACO
Certificate - Flight Dispatcher
PHT Airport Formation
Certificate - Foundations of Personal Leadership
Emirates Aviation College
License Level - Economics And Managment
University Hassan II-Morocco
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