Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Yana Yankovska

Yana Yankovska

Barcelona

Summary

Tech-savvy professional with 5 years of hands-on experience in diverse technology roles, known for delivering effective and scalable solutions. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Senior Technical Support Representative (Tier III)

Nextiva
Barcelona
05.2022 - 06.2025
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end users across various time zones.
  • Assisted customers with the installation of new hardware and software applications.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Provided technical assistance to customers through phone (mainly) and email.

Technical Support Specialist (Tier II)

Nextiva
Barcelona
12.2021 - 05.2022
  • Troubleshot, tested, and diagnosed software and hardware issues for the accounts considered big, with more complicated configurations.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Assisted the customer in understanding products, components, and systems using a technical demonstration.

General Support Representative (Tier I)

Nextiva
Kyiv
04.2021 - 12.2021
  • Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
  • Provided follow-up communication after resolving an issue to ensure satisfaction was achieved.
  • Maintained detailed records of customer interactions in a CRM system.
  • Assisted customers with their accounts, billing information, and product orders.

Account Marketing and Sales Manager

Linguatrip
10.2019 - 03.2021
  • Ensured compliance with applicable laws and regulations related to marketing activities.
  • Collaborated with creative team members in designing promotional content for digital media platforms.
  • Managed all aspects of lead generation programs including distribution lists, email templates and tracking results.

Education

Master's Degree in Big Data Industry

ISEB - Instituto Superior Europeo De Barcelona
Barcelona, Spain
05-2025

Bachelor's Degree in International Management

State University of Trade And Economics
Kyiv, Ukraine
06-2022

High School Diploma -

Vinnytsia Lyceum No. 18
Vinnytsia, Ukraine
06-2018

Skills

  • Network diagnostics and administration
  • TCP/IP protocols
  • Firewall configuration and maintenance
  • Advanced technical troubleshooting
  • Application support
  • Software installation
  • Customer service
  • CRM software
  • Integrations: Kakapo Systems, Call2Teams, API implementation
  • Multitasking abilities
  • Team collaboration
  • Multicultural communication

Languages

Ukrainian
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
German
Intermediate (B1)
B1
Polish
Intermediate (B1)
B1
Russian
Proficient (C2)
C2

Timeline

Senior Technical Support Representative (Tier III)

Nextiva
05.2022 - 06.2025

Technical Support Specialist (Tier II)

Nextiva
12.2021 - 05.2022

General Support Representative (Tier I)

Nextiva
04.2021 - 12.2021

Account Marketing and Sales Manager

Linguatrip
10.2019 - 03.2021

Master's Degree in Big Data Industry

ISEB - Instituto Superior Europeo De Barcelona

Bachelor's Degree in International Management

State University of Trade And Economics

High School Diploma -

Vinnytsia Lyceum No. 18

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Yana Yankovska