YAN ZHEN

• Supervise the check-in process and manage the hospitality of MICE and leisure groups, ensuring a smooth and professional welcome experience.
• Assist in coordinating group bookings and managing purchase order documents, ensuring proper attention to clients and suppliers.
• Control the stock of tourist materials and merchandise, as well as keep the Concierge services updated with necessary supplies.

Volunteer Experience - Community Support in Costa Rica (2018)

• Participated in a volunteer trip to Costa Rica with a group of students from Lyndon Institute, USA, focused on supporting the local community.
• Contributed to the construction of a storage facility essential for the community’s development.
• Gained valuable skills in teamwork, project management, and cultural exchange through hands-on work and collaboration.
• Immersed in Costa Rican culture, fostering meaningful connections with the local community while learning about their customs and traditions.
• Developed a deeper understanding of the importance of empathy, solidarity, and the positive impact of community-driven projects.