YAGMUR SAVER
Madrid
Summary
Responsible for set-up, tracking, and maintenance of study-specific investigator/site contracts including in-house management of documentation generated by the clinical sites.
Overview
11
11
years of professional experience
Work History
Clinical Trials Assistant
Parexel International
2023.02 - Current
- Set up, organize, and maintain clinical study documentation, including preparation for internal/external audits, final reconciliation, and archival.
- Assist in co-ordination of Investigator payments, if applicable.
- Contact clinical sites for specific requests, such as enrollment updates, missing documentation, meeting arrangements, etc .
- Assist the Clinical Operations teams in completion of all required tasks to meet departmental and project goals.
Facilities & Office Support
Parexel International
2021.12 - 2023.01
- Served as point of contact for internal and external customers seeking support and information.
- Assisted with meetings and conference room reservations.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
Customer Service Specialist
NTT Cloud Communications
2018.12 - 2021.03
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Security Interviewer
Gozen Security&Aviation Services
2012.07 - 2015.06
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Clinical Trials Assistante
Esame Pharmaceutical Business School
Associate of Applied Science - Tourism and Hotel Management
Istanbul University
2012
Skills
- Time management
- Dependable and Responsible
- Planning and Coordination
- Excellent Communication
- Teamwork and Collaboration
Languages
Spanish
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Clinical Trials Assistant
Parexel International
2023.02 - Current
Facilities & Office Support
Parexel International
2021.12 - 2023.01
Customer Service Specialist
NTT Cloud Communications
2018.12 - 2021.03
Security Interviewer
Gozen Security&Aviation Services
2012.07 - 2015.06
Clinical Trials Assistante
Esame Pharmaceutical Business School
Associate of Applied Science - Tourism and Hotel Management
Istanbul University