Xiuyuan Lu
Barcelona
Summary
Proven leader in project planning and customer relations, I enhanced operational efficiency and satisfaction at Red Points Solutions, managing portfolios worth over 2M dollars and leading cross-functional teams. Skilled in stakeholder communications and motivational leadership, I drove the development and implementation of innovative product features, significantly improving business performance.
Overview
7
7
years of professional experience
Work History
Customer Outcome Manager & Project Coordination
Red Points Solutions
06.2023 - Current
- Managed a portfolio of top-tier clients with 2M+ dollars in annual revenue by enhancing customer satisfaction and ensuring high-quality service delivery.
- Planned and tested two system life cycle methodologies to meet and exceed customer expectations, which were adopted within my department.
- Monitored and analyzed business performance to identify areas for improvement and made necessary adjustments for 20+ customers.
- Collaborated with the Product team, Customer Success, and Operations in defining and developing 10 new product features that were successfully implemented.
- Developed and maintained relationships with customers through account development.
Operations Lead
Red Points Solutions
01.2022 - 06.2023
- Enhanced operational performance by leading a team of 5 members, helped meet changing demands and recommended improvements to business systems or procedures.
- Managed a portfolio of +500 clients through data-driven decision-making processes to ensure operational efficiency.
- Collaborated with other departments on cross-functional initiatives, specially for the Product development and service improvement.
- Maintained team compliance with company standards, evaluated team member performance and productivity and implemented corrective actions.
Brand Protection Analyst
Red Points Solutions
02.2020 - 01.2022
- Identified trends and patterns in Red Points Software, leading to successful removal of online counterfeits.
- Optimized customer experience by implementing Machine Learning algorithms in Red Points Software.
- Performed quality assurance to assess accuracy of results.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Language Research Specialist
Beijing Normal University
09.2017 - 06.2018
- Participated in a research project based on Chinese learning methods for the Beijing Han-sky app.
- Recorded and analyzed data to produce reports of results.
- Participated in the translation and design of multimedia teaching materials for online Chinese learning platforms.
- Assisted with preparing project-related reports and presentations.
Education
Bachelor of Asian Studies - Translation And Interpretation
Universidad Autónoma De Barcelona
Barcelona, Spain06.2018
Skills
- Project planning and development
- Customer Relations
- Stakeholder Communications
- Operational Efficiency
- Workforce Management
- Motivational attitude
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Outcome Manager & Project Coordination
Red Points Solutions
06.2023 - Current
Operations Lead
Red Points Solutions
01.2022 - 06.2023
Brand Protection Analyst
Red Points Solutions
02.2020 - 01.2022
Language Research Specialist
Beijing Normal University
09.2017 - 06.2018
Bachelor of Asian Studies - Translation And Interpretation
Universidad Autónoma De Barcelona
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