Willmer Antonio Escalante Duque
Guadalajara
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Agrosuper
12.2020 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Call Center Supervisor
Agrosuper
02.2020 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Ejecutivo De Cuentas Call Center
Agrosuper
12.2018 - 01.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Cajero/Sales Executive
Jumbo
09.2018 - 09.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Mozo De Almacen
Bimbo
02.2018 - 11.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Credit Manager
Banco de Venezuela
08.2014 - 12.2017
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Monitored accounts for signs of fraud and non-payment issues.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Streamlined processes for early identification of potential credit system and monitoring problems.
Credit Specialist
Banco de Venezuela (Grupo Santander)
02.2011 - 07.2014
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Education
Licenciad - Administración De Empresas
Universidad Mariscal Sucre
Caracas, Venezuela12.2013
Certificado De Carretillero - Logistica
FORMASTER
Guadalajara, España04.2023
Skills
- Effective Selling Techniques
- Data Analysis
- Tracking Sales Metrics
- Task Delegation
- Sales Expertise
- Negotiate Price
- Learning Strategies
- Strategic Business Initiatives
- Regional Sales and Support
- Profit Target Achievement
- Critical Thinking
- Active Listening
Accomplishments
- Conseguir un puesto de trabajo que me permita aplicar mis experiencias y conocimientos en mi sector y en las distintas áreas de la empresa, para así desarrollarme profesionalmente para el buen desempeño de las funciones.
Timeline
Supervisor
Agrosuper
12.2020 - 01.2023
Customer Service Call Center Supervisor
Agrosuper
02.2020 - 11.2020
Ejecutivo De Cuentas Call Center
Agrosuper
12.2018 - 01.2020
Cajero/Sales Executive
Jumbo
09.2018 - 09.2019
Mozo De Almacen
Bimbo
02.2018 - 11.2018
Credit Manager
Banco de Venezuela
08.2014 - 12.2017
Credit Specialist
Banco de Venezuela (Grupo Santander)
02.2011 - 07.2014
Licenciad - Administración De Empresas
Universidad Mariscal Sucre
Certificado De Carretillero - Logistica
FORMASTER
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