Wilbert Branca G.
Madrid
Summary
I am a highly motivated and analytical Business Analyst with a solid background in Business Administration and Business Analysis. Currently, I am expanding my knowledge and skills in the field of data analysis through a Master's in Data Science and Business Analytics at Universidad Complutense de Madrid, with an expected completion date of February 2025. I seek to apply my technical and soft skills to contribute to the success of a dynamic organization in the fields of business administration or data analysis. With experience in business process analysis, operation optimization, and data analysis, I am prepared to tackle challenges and deliver innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Internal Project Analyst
Copa Airlines
Costa del Este Business Park
07.2022 - 04.2023
- Participated in a comprehensive analysis of the 2021 operational safety survey at Copa Airlines
- Identified areas for improvement in security procedures and policies, generating reports with recommendations for management
- Assisted the ER (Emergencies and Response) team in updating and monitoring emergency contact credentials.
Business Analyst
Wilmar S.A.
Panama City
01.2017 - 01.2022
- Oversaw technologies aligned with business processes, identifying areas for improvement
- Optimized business processes and improved efficiency through data analysis
- Conducted data analysis to gain insights into business operations and social media performance.
Customer Service Representative
Sitel Panama
Panama City
01.2017 - 01.2017
- Provided exceptional customer service for Just Energy US
- Resolved customer inquiries and complaints via phone and email
- Maintained a high level of professionalism and customer satisfaction.
Education
Master's in Data Science and Business Analytics -
Universidad Complutense de Madrid
02.2025
BA in Business Administration -
Universidad Aden
12.2023
B.S.B.A in Business Analysis -
Universidad Aden
12.2023
Private Pilot Studies -
Superior Aviation Academy
Skills
- High proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Competent in Python for analysis and data visualization
- Basic knowledge of R Studio for statistical analysis
- Basic knowledge of SQL for query creation and data extraction
- Strong technical skills and ability to learn new technologies quickly
- Excellent people-oriented leadership skills and organizational skills
- Strong analytical and problem-solving skills
- Solid aeronautical knowledge
Languages
- Spanish (Native)
- English (Fluent)
References
- Carlos Alvarado, Safety Programs Director, +507 304-2292
- Roxana Turner, SMS Manager, +507 304-2286
Affiliations
Music
Guitar
Certification
- Python Cert
Timeline
Internal Project Analyst
Copa Airlines
07.2022 - 04.2023
Business Analyst
Wilmar S.A.
01.2017 - 01.2022
Customer Service Representative
Sitel Panama
01.2017 - 01.2017
Master's in Data Science and Business Analytics -
Universidad Complutense de Madrid
BA in Business Administration -
Universidad Aden
B.S.B.A in Business Analysis -
Universidad Aden
Private Pilot Studies -
Superior Aviation Academy
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