WILAWAN (VICKY) KRAMKRATOK
Resumen profesional
Professional Receptionist and Sales Executive with more than 10 years experiences in hospitality industry looking for new challenge.
Datos destacados
18
18
Años de experiencia profesional
1970
1970
Años de estudios superiores
Experiencia
Receptionist
Hotel Antemare *4 (Ibersol Group)
Sitges, Barcelona
2025.04 - 2026.02
- Welcome and Greet guest.
- Check- In / Out .
- Reservation Management.
- Customer Service.
- Respond all incoming call and E-Mail.
- Provide invoice and control Cash or Credit Card.
- Coordination with all departments.
- Problem and Conflict Resolution.
- Offering guest to upgrade room ( Up-Selling ).
Receptionist
SANGULI RESORT *5 (SALOU)
Tarragona
2023.03 - 2024.11
Sales Executive
CHATRIUM Hotel and Residences *5
Bangkok
2014.08 - 2020.03
- Built multiple customer relationships and cultivated long-term partnerships.
- Generated leads and followed up on customer inquiries.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Maintained strong relationships with key customers and stakeholders.
- Used negotiation and persuasion skills to influence decision-makers
Customer Services
MBK Center
Bangkok
2010.03 - 2014.07
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Receptionist
CHATRIUM HOTEL*4
Bangkok
2008.04 - 2010.02
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
Formación
Bachelor of Arts (B.A.) - Business English
Suan Sunandha Rajabhat University
Bangkok,Thailand Enfatiza tus habilidades clave
- Social Skills
- Decision Making
- Negotiation Skills
- Conflict Resolution
- Adaptable and Flexible
- Teamwork or Individual
- Sales Closing
LANGUAGES
English
Experto
C2
Español
Experto
C2
Cronología
Receptionist
Hotel Antemare *4 (Ibersol Group)
2025.04 - 2026.02
Receptionist
SANGULI RESORT *5 (SALOU)
2023.03 - 2024.11
Sales Executive
CHATRIUM Hotel and Residences *5
2014.08 - 2020.03
Customer Services
MBK Center
2010.03 - 2014.07
Receptionist
CHATRIUM HOTEL*4
2008.04 - 2010.02
Bachelor of Arts (B.A.) - Business English
Suan Sunandha Rajabhat University