Wendy Patricia Andino Mendoza
Barcelona,B
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
Webhelp
07.2019 - Current
- Providing knowledge-based expertise and consultation around the Gore Brand framework, identity and Gore culture. Interacting extensively with consumers via Phone calls and Emails.
- Serving as a liaison between the consumers, external suppliers, Gore laboratories and manufacturers to achieve exceptional results.
- Managing individual projects while maintaining awareness of day to day demands, identifying and anticipating the needs of the customer.
- Providing technical support.
- Generating various reports utilizing Salesforce and Social Studio.
- Applying knowledge of systems, processes and
culture to fulfill the job responsibilities. - Extensive online research - Brand social media Analytics via Social Studio.
- Training new colleagues to share knowledge of procedures.
- Back office tasks.
Tourism Sales and Customer Care Advisor
Sum Talk Iniciativas, S.A.
07.2018 - 05.2019
- Help clients identify their ideal hotel based on their
requirements. - Sell the appropriate hotel to the right customer.
- Provide end to end service while managing bookings, queries and requests.
- Follow-up pre bookings
- Giving support to team lead by elaborating reports base on relevant and essential information of the hotels, sale targets and team leadership.
- Regularly update a database containing customer inquiries
- Exceed monthly sales targets
- Management
Administrative Assistant
Generali Seguros
11.2017 - 03.2018
- Temporary Contract medical leave replacement through Iman Temporing ETT, S.L.
- Administrative management of life insurance policies, signing-up, regularizations, supplements and telephone service.
Hotel Front Desk Receptionist
DDA Hotelfund, S.L.U. Barcelona
07.2017 - 10.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
High School Diploma -
Instituto Moderno Stella B. De Pineda
Tegucigalpa, Honduras12.1998
Skills
- Complaint Resolution
- Returns Processing
- Customer Education
- Team player
- Speed
- Multi-channel communication
- Personalized
- Proactive
- Multitasking
- Empathy
- Active listening
- Technical knowledge
- Patience
- Self-determination
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Experience Representative
Webhelp
07.2019 - Current
Tourism Sales and Customer Care Advisor
Sum Talk Iniciativas, S.A.
07.2018 - 05.2019
Administrative Assistant
Generali Seguros
11.2017 - 03.2018
Hotel Front Desk Receptionist
DDA Hotelfund, S.L.U. Barcelona
07.2017 - 10.2017
High School Diploma -
Instituto Moderno Stella B. De Pineda
Similar Profiles
MANAR AL-ZUBAIDIMANAR AL-ZUBAIDI
Customer Support Agent at WebHelpCustomer Support Agent at WebHelp
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp
Denis LerondDenis Lerond
Téléconseiller at WebhelpTéléconseiller at Webhelp