Social Media Expert
Revolut
04.2022 - Current
- Represented company and brand while responding to social media inquiries via different platforms such as Twitter, Instagram, Facebook, Trustpilot, Reddit, ...
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed trends on the Social Media platforms of the company and reported them accordingly (i.e. ongoing issues, effective campaigns, repetitive doubts).
- Worked on different extra tasks that helped the team achieve their KPI's in a more effective way (training refreshers, productivity sessions, job shadowing).
- Met and surpassed each quarter KPI's by using strong task prioritization skills.
- Planned and executed all aspects of the team's monthly meetings (producing materials, gathering the team, explaining updates and major changes, ...).
- Assisted with integrating several Social Media platforms into the main program used to track all customer interactions.
