Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Websites
Timeline
Generic

WENDY ALEXANDRA VELEZ GALVIS

Murcia

Summary

Bilingual Customer Service Specialist with 8+ years of experience in international companies, including Scotiabank and Telus International. Expertise in remote customer service and content moderation, consistently achieving high customer satisfaction rates. Strong problem solving skills and adaptability in fast-paced digital environments, focused on process optimization and seamless customer experiences. Committed to delivering reliable solutions with a positive, solution-oriented approach.

Overview

6
6
years of professional experience

Work History

Content Moderator

TELUS INTERNATIONAL
Barcelona
03.2020 - 05.2024
  • Monitored user content for violations and enforced compliance with community standards.
  • Handled user reports and appeals, providing timely resolutions.
  • Collaborated with teams to update policies and ensure regulatory compliance.
  • Maintained documentation and reports to support compliance efforts.

Customer Service Representative

Teleperfomance
Barcelona
08.2019 - 03.2020
  • Resolved client complaints via email, chat and phone, ensuring quick and effective solutions.
  • Processed refunds, managed accounts, and applied discounts to maximize satisfaction.
  • Provided product information and troubleshooting support, facilitating returns and exchanges.
  • Collaborated with teams to improve service quality.

Customer Service Officer

SCOTIABANK
Bogotá
11.2017 - 06.2019
  • Delivered comprehensive customer support to ensure client satisfaction.
  • Managed accounts, ensuring compliance with banking regulations.
  • Provided technical support and tailored financial solutions to meet client needs.
  • Maintained in-depth product knowledge to enhance customer experience.

Education

MONTESSORI GUIDE 0-3 YEARS - Early Childhood Education

International Montessori Institute (IMI)
Barcelona
05-2025

High School Diploma -

Hampton Bays High School
New York
06-2014

MEDICAL ASSISTANT - Health Education

Eastern Long Island Academy of Applied Technology
Riverhead, New York
06-2014

Skills

Customer service and support

Problem-solving and conflict resolution

Effective communication

CRM and Microsoft Office proficiency

Time management and pressure handling

Team collaboration and independence

Confidentiality and discretion

Reliability and dependability

Additional Information

As a beneficiary of the Youth Guarantee program, any company that hires me can receive subsidies and Social Security bonuses.

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Content Moderator

TELUS INTERNATIONAL
03.2020 - 05.2024

Customer Service Representative

Teleperfomance
08.2019 - 03.2020

Customer Service Officer

SCOTIABANK
11.2017 - 06.2019

MONTESSORI GUIDE 0-3 YEARS - Early Childhood Education

International Montessori Institute (IMI)

High School Diploma -

Hampton Bays High School

MEDICAL ASSISTANT - Health Education

Eastern Long Island Academy of Applied Technology

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WENDY ALEXANDRA VELEZ GALVIS