Volodymyr Voronin

As the Application Review Manager, I am responsible for overseeing the review process of all submitted macOS and iOS applications to ensure compliance with Setapp guidelines and confirm their functionality. This role involves managing a team of app reviewers, setting criteria for evaluating applications, and maintaining a high standard of quality and user experience.

Key Responsibilities in this role:

• Lead and supervise a team of application reviewers, providing guidance and support to ensure timely and thorough reviews.
• Develop and implement review criteria and guidelines in alignment with the Setapp policies, industry best practices, and security requirements.
• Conduct regular quality assessments of reviewed applications to maintain consistency and improve the review process.
• Collaborate with other teams, including developers, designers, security, business development team, and application vendors directly, to provide feedback and recommendations for app improvements.
• Stay updated on industry trends, app store guidelines, and regulatory requirements to ensure compliance and best practices.
• Handle escalated review cases and address developer inquiries or complaints regarding the review process.

• Streamlined processes for timely issue resolution, resulting in increased customer retention rates.
• Improved team performance through regular coaching, feedback, and development initiatives.
• Collaborated with cross-functional teams to ensure seamless coordination of efforts in addressing client concerns.
• Promoted a positive work environment, fostering a culture of teamwork, collaboration, and continuous improvement among staff members.
• Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Served as a liaison between customers and internal departments to facilitate prompt resolution of complex issues or inquiries.
• Reduced customer complaints by proactively identifying areas of improvement and implementing changes accordingly.
• Ensured adherence to company policies and procedures by regularly monitoring employee performance, providing constructive feedback when necessary.
• Mentored junior team members to enhance their skills, optimize productivity, and improve overall service quality.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

• Responsible for building strong relationships with customers to ensure satisfaction and retention.
• Provide guidance and support to customers, helping them maximize the value of products or services.
• Proactively identify opportunities to drive customer success and address any issues or concerns promptly.
• Collaborate with cross-functional teams to advocate for customers and drive improvements based on feedback.
• Track customer metrics and provide issue reports, allowing other teams to prioritize their plans in order to provide the necessary features or introduce fixes.

• Answered incoming support inquiries via email.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.