Viviana Laurentia
Milan
Summary
Skilled in customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identify.
Overview
21
21
years of professional experience
Work History
Account Manager
Cala Bassa Beach Club
Ibiza
06.2025 - Current
- Performed opening and closing duties such as counting money in register drawers or preparing tills for the next shift.
Booking manager
Cala Bassa Beach Club
03.2021 - Current
- Ibiza
- Coordinated bookings for events and private functions at a popular beach destination.
Residencial security team
Blue Line Company
Dubai, London, Barcelona
01.2024 - 01.2025
- Residencial security team in Dubai, London, Barcelona
Head Department
Asador de Aranda
01.2024 - 01.2025
- M.I.C.E. (Meetings, Incentives, Conferences, and Exhibitions)
Booking and accounting department
Restaurante Windsor
01.2021 - 01.2024
- Barcelona
Front and back office agent
Hilton Hotel
01.2019 - 03.2020
- Barcelona
- Assisted with check-in and check-out processes for smooth guest experiences.
Assistant Manager
Restaurante Los Caracoles
Barcelona
01.2019 - 03.2020
- Barcelona
- Assisted in managing daily restaurant operations and staff coordination.
Manager
Petit Pereira
Ibiza
01.2019 - 12.2019
- Ibiza
- Oversaw daily operations to ensure smooth service and customer satisfaction.
Account Manager
Amnesia Ibiza
01.2014 - 01.2018
- VIP Area
VIP area staff
Pacha Ibiza
Ibiza
03.2005 - 11.2013
- Vip Area Hostess, bartender and floor service
Education
MBA - Tourism
Formacion Barcelona
Barcelona01.2020
Sommelier Pairing -
PIMEC
Tarragona10-2019
Dinner Room Surveillance Officer -
Labora
Reus01-2014
Access Controller (security) -
Aula Magna
Tarragona08-2013
Ground staff mechanized invoicing -
Iberia Reus Airport
Reus01-2009
GED -
Tourism and finance GED
Bucharest06-2006
High School Diploma -
Lycee of Choreography
Bucharest06-2005
Skills
- Account management
- Customer relationship management
- Event coordination
- Booking systems
- Financial reporting
- Sales strategies
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Negotiation skills
- Verbal and written communication
- Multi-task management
- Upselling
Languages
- Spanish-native
- Italian-basic
- Romanian-native
- French- medium
- Catalan- medium
- English-native
Timeline
Account Manager
Cala Bassa Beach Club
06.2025 - Current
Residencial security team
Blue Line Company
01.2024 - 01.2025
Head Department
Asador de Aranda
01.2024 - 01.2025
Booking manager
Cala Bassa Beach Club
03.2021 - Current
Booking and accounting department
Restaurante Windsor
01.2021 - 01.2024
Front and back office agent
Hilton Hotel
01.2019 - 03.2020
Assistant Manager
Restaurante Los Caracoles
01.2019 - 03.2020
Manager
Petit Pereira
01.2019 - 12.2019
Account Manager
Amnesia Ibiza
01.2014 - 01.2018
VIP area staff
Pacha Ibiza
03.2005 - 11.2013
MBA - Tourism
Formacion Barcelona
Sommelier Pairing -
PIMEC
Dinner Room Surveillance Officer -
Labora
Access Controller (security) -
Aula Magna
Ground staff mechanized invoicing -
Iberia Reus Airport
GED -
Tourism and finance GED
High School Diploma -
Lycee of Choreography