Viviana Laurentia
Milan
Summary
Skilled in customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identify.
Overview
21
21
years of professional experience
Work History
Account Manager
Cala Bassa Beach Club
Ibiza
2025.06 - Current
- Performed opening and closing duties such as counting money in register drawers or preparing tills for the next shift.
Booking manager
Cala Bassa Beach Club
2021.03 - Current
- Ibiza
- Coordinated bookings for events and private functions at a popular beach destination.
Residencial security team
Blue Line Company
Dubai, London, Barcelona
2024.01 - 2025.01
- Residencial security team in Dubai, London, Barcelona
Head Department
Asador de Aranda
2024.01 - 2025.01
- M.I.C.E. (Meetings, Incentives, Conferences, and Exhibitions)
Booking and accounting department
Restaurante Windsor
2021.01 - 2024.01
- Barcelona
Front and back office agent
Hilton Hotel
2019.01 - 2020.03
- Barcelona
- Assisted with check-in and check-out processes for smooth guest experiences.
Assistant Manager
Restaurante Los Caracoles
Barcelona
2019.01 - 2020.03
- Barcelona
- Assisted in managing daily restaurant operations and staff coordination.
Manager
Petit Pereira
Ibiza
2019.01 - 2019.12
- Ibiza
- Oversaw daily operations to ensure smooth service and customer satisfaction.
Account Manager
Amnesia Ibiza
2014.01 - 2018.01
- VIP Area
VIP area staff
Pacha Ibiza
Ibiza
2005.03 - 2013.11
- Vip Area Hostess, bartender and floor service
Education
MBA - Tourism
Formacion Barcelona
Barcelona01.2020
Sommelier Pairing -
PIMEC
Tarragona2019-10
Dinner Room Surveillance Officer -
Labora
Reus2014-01
Access Controller (security) -
Aula Magna
Tarragona2013-08
Ground staff mechanized invoicing -
Iberia Reus Airport
Reus2009-01
GED -
Tourism and finance GED
Bucharest2006-06
High School Diploma -
Lycee of Choreography
Bucharest2005-06
Skills
- Account management
- Customer relationship management
- Event coordination
- Booking systems
- Financial reporting
- Sales strategies
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Negotiation skills
- Verbal and written communication
- Multi-task management
- Upselling
Languages
- Spanish-native
- Italian-basic
- Romanian-native
- French- medium
- Catalan- medium
- English-native
Timeline
Account Manager
Cala Bassa Beach Club
2025.06 - Current
Residencial security team
Blue Line Company
2024.01 - 2025.01
Head Department
Asador de Aranda
2024.01 - 2025.01
Booking manager
Cala Bassa Beach Club
2021.03 - Current
Booking and accounting department
Restaurante Windsor
2021.01 - 2024.01
Front and back office agent
Hilton Hotel
2019.01 - 2020.03
Assistant Manager
Restaurante Los Caracoles
2019.01 - 2020.03
Manager
Petit Pereira
2019.01 - 2019.12
Account Manager
Amnesia Ibiza
2014.01 - 2018.01
VIP area staff
Pacha Ibiza
2005.03 - 2013.11
MBA - Tourism
Formacion Barcelona
Sommelier Pairing -
PIMEC
Dinner Room Surveillance Officer -
Labora
Access Controller (security) -
Aula Magna
Ground staff mechanized invoicing -
Iberia Reus Airport
GED -
Tourism and finance GED
High School Diploma -
Lycee of Choreography