VIRGINIA VERONICA HICIANO MORILLO
SCHELLEBELLE
Summary
Diligent with solid background in providing excellent customer service and ensuring guest satisfaction. Proven ability to handle high-pressure environments and deliver consistent performance. Demonstrated proficiency in multi-tasking and effective communication.
ADAPTABILITY AND CAPACITY FOR INITIATIVE.
Overview
13
13
years of professional experience
Work History
WAITER AND MANAGER
LA INFORMAL HAMBURGER SHOP
10.2022 - 06.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
WAITRESS
EL NACIONAL (LA PARADA)
03.2022 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
PREPARATION AND SERVICE OF FOOD
DUNKIN DONUTS ( LA MAQUINISTA Westfield BCN)
11.2019 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
WAITRESS
TIPICO DOMINICANO
03.2019 - 09.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
WAITRESS , HOST
MIU JAPONES RESTAURANT
05.2017 - 01.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
WAITRESS
CARNS RP RESTAURANT
03.2016 - 02.2017
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
WAITRESS
BOVINUM RESTAURANT
11.2011 - 09.2014
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Nursery Assistant
ESCOLA D`OFICIS CATALUNYA
Barcelona, Spain06-2020
English-as-a-Second-Language Education
ADVENTAGE COLLAGE SCHOOL
BARCELONA06-2013
High School Diploma -
I.E.S PABLO RUIZ PICASSO
BARCELONA06-2010
Skills
- Memory retention
- Sales techniques
- Strong multitasking
- Time management
- Cool under pressure
- Team collaboration
Timeline
WAITER AND MANAGER
LA INFORMAL HAMBURGER SHOP
10.2022 - 06.2024
WAITRESS
EL NACIONAL (LA PARADA)
03.2022 - 09.2022
PREPARATION AND SERVICE OF FOOD
DUNKIN DONUTS ( LA MAQUINISTA Westfield BCN)
11.2019 - 12.2021
WAITRESS
TIPICO DOMINICANO
03.2019 - 09.2019
WAITRESS , HOST
MIU JAPONES RESTAURANT
05.2017 - 01.2019
WAITRESS
CARNS RP RESTAURANT
03.2016 - 02.2017
WAITRESS
BOVINUM RESTAURANT
11.2011 - 09.2014
Nursery Assistant
ESCOLA D`OFICIS CATALUNYA
English-as-a-Second-Language Education
ADVENTAGE COLLAGE SCHOOL
High School Diploma -
I.E.S PABLO RUIZ PICASSO
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