Virginia Vergara
Senior Air Freight Specialist & Export/import Focal
Madrid
Summary
Highly driven and results-oriented logistics professional with over a decade of experience in international logistics, freight forwarding, and supply chain management. Recognized for leadership in managing airfreight operations, coordinating international logistics processes, and leading cross-functional teams. Multilingual communicator fluent in English, Portuguese, and Spanish, with exceptional problem-solving abilities and a strong track record of optimizing processes, supporting team members, and delivering results in high-pressure environments.
Overview
17
17
years of professional experience
2021
2021
years of post-secondary education
Work History
Air Freight Export/Import Focal
Maersk Logistics and Services
11.2023 - Current
- Acted as the focal point for managing the allocation of new bookings across team members, ensuring optimal workload distribution and providing operational support to optimize team performance
- Led team capacity planning, overseeing the onboarding of new team members, customer distribution, and annual holiday schedules and workload for Iberia (Spain and Portugal)
- Developed and delivered training programs, Standard Operating Procedures (SOPs), Internal Operational Procedures (IOP) to streamline operations, reducing time-consuming tasks and improving overall efficiency
- Facilitated the successful onboarding of high-end clients by standardizing procedures, integrating accounts into company systems, and addressing unique client requirements
- Collaborated with the Iberia Product/Pricing team, leading negotiations with airlines and service providers to develop competitive quotations and RFQs for the commercial teams
- Lead key negotiations with airlines and service providers, developing cost-efficient strategies that increased profitability and maximized margins in line with company objectives
- Built efficient cost structures for the Operations team, ensuring alignment with company strategies while driving profit maximization
Senior Iberia Airfreight Import/Export Specialist
Maersk Logistics and Services
11.2021 - 10.2023
- Led end-to-end Airfreight Import and Export operations for Iberia (Spain and Portugal), overseeing documentation preparation, verification, and compliance
- Managed a variety of cargo types, including time-sensitive, high-value, temperature-controlled, and Dangerous Goods (DGR), ensuring safe handling and adherence to international shipping regulations
- Delivered tailored, high-level service to key SCM customers, ensuring smooth onboarding and successful implementation of their specific requirements
- Efficiently resolved incidents and claims with airlines and terminals, providing swift and effective solutions to minimize disruptions
- Oversaw supplier invoice control, customer billing, and CASS payments, while managing related issues to ensure accurate and timely financial processes
- Actively supported the Iberia Product/Pricing team, contributing to strategic negotiations and cost management to enhance profitability
Iberia Airfreight Import/Export Specialist
Maersk Logistics and Services
09.2017 - 10.2021
- Managed end-to-end Airfreight Operations for Iberia (Spain and Portugal), including preparing and verifying complete documentation
- Provided high-level customer service to all clients with daily tracking reports, system updates, and operational improvements
Student Recruiter Officer
GoLearn Agency
07.2016 - 07.2017
- Managed visa processing, accommodation bookings, and pricing inquiries for international students, primarily from Brazil
- Translated promotional materials into Portuguese and Spanish, supporting business development in the Brazilian market
Student Recruiter Advisor
Delfin English School
03.2015 - 07.2016
- Managed visa processing, course information, and accommodation for international students
- Organized tours, social events, and other student activities
- Assisted students with documentation and visa procedures in English, Portuguese, and Spanish
Import Analyst
Enterprise Logistics Ltda
02.2011 - 10.2012
- Coordinated end-to-end import processes, reducing freight costs for customers and optimizing operational efficiency
- Liaised with overseas agents to ensure accurate and timely shipment documentation and customs clearance
- Negotiated with stakeholders and service providers to reduce freight costs, maximizing cost efficiency per shipment
Foreign Trade Analyst
DFX Logistica Internacional Freight Forwarder
04.2010 - 02.2011
- Coordinated Air and Ocean imports, assisting customers with shipment tracking and documentation (Commercial Invoice, Packing list, Bill of Ladings/AWB, POA, Debit and Credit Notes)
- Managed customs clearance processes and customer communication
Foreign Trade Analyst
Goodslog Agenciamento de Cargas Intl. Ltda
07.2009 - 10.2010
- Managed import/export shipments verifying documentation and coordinating with overseas agents for customs clearance
- Assisted customers with daily follow-ups and operational updates
Export Assistant
Frigorífico Margen
12.2007 - 09.2008
- Prepared export documentation and monitored international payments
- Provided support to finance by cross-checking payment details
Education
Air General Cargo - IATA -
Alteia, OLTRA
01-2021
Supply Chain Management - Post-Graduate
Chamber of Commerce
Customs Procedures - in Portugal
BDO
Certificate in Business Studies (ICM Certificate, Level 5) - undefined
SEDA College
Advanced English IELTS Preparation - undefined
Delfin English School
Foreign Trade - Degree in International Business
Centro Universitário FIEO (UNIFIEO)
Skills
Leadership & Team Management
Airfreight Operations & Supply Chain Management
International Logistics & Freight Forwarding
Multilingual Communication: Fluent in English, Native Portuguese, and Spanish
Customer Relations & Key Account Management
Process Improvement & Efficiency
Problem Solving & Decision Making
Timeline
Air Freight Export/Import Focal
Maersk Logistics and Services
11.2023 - Current
Senior Iberia Airfreight Import/Export Specialist
Maersk Logistics and Services
11.2021 - 10.2023
Iberia Airfreight Import/Export Specialist
Maersk Logistics and Services
09.2017 - 10.2021
Student Recruiter Officer
GoLearn Agency
07.2016 - 07.2017
Student Recruiter Advisor
Delfin English School
03.2015 - 07.2016
Import Analyst
Enterprise Logistics Ltda
02.2011 - 10.2012
Foreign Trade Analyst
DFX Logistica Internacional Freight Forwarder
04.2010 - 02.2011
Foreign Trade Analyst
Goodslog Agenciamento de Cargas Intl. Ltda
07.2009 - 10.2010
Export Assistant
Frigorífico Margen
12.2007 - 09.2008
Supply Chain Management - Post-Graduate
Chamber of Commerce
Customs Procedures - in Portugal
BDO
Certificate in Business Studies (ICM Certificate, Level 5) - undefined
SEDA College
Advanced English IELTS Preparation - undefined
Delfin English School
Foreign Trade - Degree in International Business
Centro Universitário FIEO (UNIFIEO)
Air General Cargo - IATA -
Alteia, OLTRA
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