Virginia Hernández Navarro
Summary
Experienced and passionate professional with extensive experience in Compliance Operations (AML, KYC, KYB, Due Diligence, Transaction Monitoring). Bringing forth the ability to collaborate effectively with others and prioritize the goals of the team. Enthusiastic and committed to protecting the integrity of the company.
Overview
13
13
years of professional experience
Work History
Compliance Junior Officer
Rebellion Pay - Papara
06.2022 - 01.2024
- Ensuring that the company complies with its outside regulatory and legal requirements as well as internal policies
- Supporting developing of Compliance programs
- Monitoring the Compliance programs and implementing controls
- Coordinating internal risk assessments and identifying and assessing risks
- Analyzing customer data ensuring they are following company’s procedures
- Responsible for investigating fraud
- Assisting law enforcement with fraud/AML investigations.
Compliance Analyst – Merchant Identity Consultant
PayPal
08.2019 - 05.2021
- Serving as lead point of contact for all CIP reviews (AML, KYC, KYB, CDD, EDD…) and performing white glove service to large/strategic and global merchants in EMEA, North America, LATAM and Australia, throughout the merchant’s life cycle
- Subject Matter Expert providing support to merchants and Account Executives on Compliance issues
- Conducting deep dive investigations and AML Transaction Monitoring
- Policies and processes updates supporting MLRO team
- Proficient use of third-party screening tools such as LexisNexis, Dun & Bradstreet.
Compliance Customer Identity SME / Senior SME
PayPal
01.2018 - 08.2019
- Leadership, guidance, and assistance to peers
- Assisting in development of compliance procedures
- Analyzing data and assisting with correcting deficiencies
- Training new hires (even new managers) in different office locations.
Compliance CIP Advisor
PayPal
04.2016 - 01.2018
- KYC / KYB queue items
- Providing feedback to management regarding policies updates
- Ensuring the appropriate controls are implemented and the company is adhering to regulations
- Ensuring customers are onboarded following company's KYC procedures.
Risk and Fraud Operations Agent
PayPal
02.2015 - 04.2016
- Responsible for investigating fraud and applying the correct risk treatment to balance loss and customer experience
- Primary point of contact for our customers, providing them with predictable, compassionate and timely resolutions to their questions and inquiries while maintaining a positive and friendly attitude.
Customer Solutions Agent
PayPal
01.2014 - 02.2015
- Assisting customers and helping to resolve their inquiries by phone and e-mail
- Providing our customers with accurate answers to their questions in both a quick and helpful manner
- Proactively recommending and educating the customer about features and benefits of the company’s products in order to improve customer satisfaction and deepen their relationship with the company.
Store Manager
Carroll’s Irish Gifts and Souvenirs
03.2011 - 01.2014
- Managing store’s budgets and stock
- Overseeing a team of 10-15 staff and their roster
- Handling orders and maintaining financial records
- Dealing with customer service issues
- Ensuring full compliance with health and safety regulations.
Education
ICA International Diploma in Anti Money Laundering -
International Compliance Association
Ireland05.2019
Some College (No Degree) - Sociology
University of Salamanca
Salamanca, SpainSkills
- Dealing with ambiguity
- Microsoft Office
- Time Management
- Analytical Skills
- Conflict resolution
- Cross-cultural competence
- Critical thinking
- Attention to detail
Languages
Spanish / Castilian (Native)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Compliance Junior Officer
Rebellion Pay - Papara
06.2022 - 01.2024
Compliance Analyst – Merchant Identity Consultant
PayPal
08.2019 - 05.2021
Compliance Customer Identity SME / Senior SME
PayPal
01.2018 - 08.2019
Compliance CIP Advisor
PayPal
04.2016 - 01.2018
Risk and Fraud Operations Agent
PayPal
02.2015 - 04.2016
Customer Solutions Agent
PayPal
01.2014 - 02.2015
Store Manager
Carroll’s Irish Gifts and Souvenirs
03.2011 - 01.2014
ICA International Diploma in Anti Money Laundering -
International Compliance Association
Some College (No Degree) - Sociology
University of Salamanca
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -