Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Virág Mezei

Summary

An enthusiastic team leader ,with driven determination and a proven ability to ensure
that a restaurant operates efficiently. Motivating employees to exceed customer expectations while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Having practice in maximizing guest
satisfaction and profitability. Wide knowledge of the hospitality industry its working
practices and diversity issues.

Now, looking for a new, and challenging position, which will make best use of my existing skills and give me opportunity to grow.

Overview

11
11
years of professional experience

Work History

Restaurant Supervisor

Gauchos Steakhouse
10.2022 - Current
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Restaurant Supervisor

Hard Rock Cafe Vienna
06.2019 - 02.2020
  • Motivated and supported team members.
  • Ensured providing high standards of service and professional hospitality.
  • Supervised and assisted all departments operations.
  • Performed according to company standards policies and guidelines.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Server Shift Leader & Trainer

Hard Rock Cafe Vienna
09.2018 - 05.2019
  • Trained incoming staff on restaurant practices and procedures, delegated daily tasks and responsibilities.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.

Food and Beverage Supervisor

Hilton Hotels
06.2016 - 10.2018
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Clearly and promptly communicated to staff, held briefings and meetings.
  • Handled customer service requests and resolved issues to total guest satisfaction.

FOH Team Member

Rendezvous Chargrill
10.2017 - 08.2018
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.

Operations Supervisor - MOD

Hard Rock Cafe
12.2015 - 05.2016
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Motivated, guided and trained team members to maximize team productivity and to maintain high productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Was responsible for Bar department.

Bar Operations Manager

TBH Malta
05.2013 - 10.2015
  • Strategized plans to increase bar revenue through promotional concepts, specialty drinks and customer-focused events.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.

Education

Advanced Diploma - Hospitality Management

International Career Institute
2016

Skills

  • Time and Team Management
  • Leadership and Development
  • Inventory Control
  • Profit Target Achievement
  • Restaurant Operations
  • Customer Complaint Resolution
  • Guest Relations Management
  • Upselling
  • Training and Mentoring
  • Team Collaboration

Accomplishments

  • Hilton Awards for Excellence 2017 Nominee - Passion for service; Leadership
  • Supervised team of 10-20 staff members.
  • Increased sales and profit by using proven selling techniques
  • Understood the importance of using social media

Timeline

Restaurant Supervisor

Gauchos Steakhouse
10.2022 - Current

Restaurant Supervisor

Hard Rock Cafe Vienna
06.2019 - 02.2020

Server Shift Leader & Trainer

Hard Rock Cafe Vienna
09.2018 - 05.2019

FOH Team Member

Rendezvous Chargrill
10.2017 - 08.2018

Food and Beverage Supervisor

Hilton Hotels
06.2016 - 10.2018

Operations Supervisor - MOD

Hard Rock Cafe
12.2015 - 05.2016

Bar Operations Manager

TBH Malta
05.2013 - 10.2015

Advanced Diploma - Hospitality Management

International Career Institute

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