Vincenzo Enea
Santa Cruz De Tenerife,TF
Summary
Highly motivated and self-driven professional with extensive experience in the cryptocurrency and blockchain industry, combined with exceptional problem-solving skills. Adept at providing excellent customer support, offering tailored guidance to resolve complex issues, and fostering strong client relationships. Skilled in adapting to fast-changing environments and continuously expanding knowledge through independent research and hands-on practice. Committed to delivering value through strategic decision-making and innovative solutions in the dynamic crypto landscape.
Overview
6
6
years of professional experience
Work History
Crypto Trading and Investment Specialist
Self-employed
01.2019 - Current
- Developed extensive knowledge of cryptocurrency markets, blockchain technology, and decentralized finance (DeFi) through independent research and hands-on experience.
- Monitored market trends, emerging projects, and technological advancements to stay ahead in a fast-evolving industry.
- Enhanced expertise in crypto-related topics such as tokenomics, staking, yield farming, and risk mitigation strategies, providing guidance and solutions to others in navigating challenges within the cryptocurrency industry.
Excursions Seller
Smile
11.2022 - 10.2024
- Successfully promoted and sold excursion packages to diverse customer profiles, achieving or exceeding sales targets consistently.
- Provided exceptional customer service, building rapport with clients to identify their needs and offer tailored excursion solutions.
- Demonstrated in-depth knowledge of local attractions, activities, and logistics, ensuring accurate and compelling presentations of tour options.
- Communicated effectively in different languages to cater to international clients, resolving any issues promptly to ensure customer satisfaction.
Customer Support
Booking.com
11.2020 - 10.2022
- Assisted property partners in optimizing their listings and resolving inquiries, ensuring alignment with platform policies and maximizing visibility.
- Efficiently managed a high volume of partner queries, resolving technical, financial, and operational issues with professionalism and accuracy.
- Provided detailed guidance on using Booking.com tools and features, empowering partners to independently manage their properties effectively.
- Analyzed partner performance metrics, offering tailored recommendations to improve booking rates and customer satisfaction.
Education
High School Diploma in Electricity And Electronics
I.P.S.A.R
Palermo, Italy06-2018
Skills
- Blockchain Technology (Ethereum, Bitcoin, Solana, etc)
- Smart Contracts (Understanding and Basic Interaction)
- Tokenomics and Decentralized Finance (DeFi)
- Blockchain and Cryptocurrency Fundamentals
- Problem Solving and Analytical Thinking
- Effective Communication and Client Support
- Independent Research and Decision Making
- Adaptability in Fast-Changing Environments
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Excursions Seller
Smile
11.2022 - 10.2024
Customer Support
Booking.com
11.2020 - 10.2022
Crypto Trading and Investment Specialist
Self-employed
01.2019 - Current
High School Diploma in Electricity And Electronics
I.P.S.A.R
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