Vincenza Di Cristoforo
Madrid
Summary
Professional, organized and headworker Flight Attendant offering over 12years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
12
12
years of professional experience
Work History
Senior Cabin Crew Member
Ryanair
03.2012 - Current
- Enhance pax satisfaction by constantly providing good service and satisfying individual needs.
- Reduce customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Maintain strict adherence to safety regulations, manuals and procedures ensuring the well-being of passengers, crew and aicraft.
- Ensure cabin efficiency through the attention to detail in pre-flight briefings and security checks and post-flight tasks.
- Collaborate with team members from all over the world to streamline onboard processes, resulting in safe flight operations.
- Deliver training programs for junior crew members during supernumerary flights and line-checks.
- Increased revenue from in-flight sales by effectively promoting products and services available to passengers (top 3 in MAD base for the past 4 years).
- Ensure safety and comfort of customers onboard aircraft and be prepared to resolve medical emergency during the flights.
Education
Ph.D. - Language Interpretation And Translation
Università Degli Studi "G.D'Annunzio" of Pescara
Italy 07.2011
Skills
- Decision making
- Team management
- Public speaking
- First aid knowledge
- Grooming standards
- Customer service
- Attention to detail
- Emergency procedures
- Time management
- Multitasking
- Conflict resolution
- Sales techniques
- Professionalism
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Senior Cabin Crew Member
Ryanair
03.2012 - Current
Ph.D. - Language Interpretation And Translation
Università Degli Studi "G.D'Annunzio" of Pescara
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