Vida Freitas
Madrid
Summary
Graduated in administration, I have 3 years of solid experience in the financial area, in addition to 1 year and a half of managing products an e-commerce platform. I also accumulated experience in Internal Audit, People Management and Customer Experience. I am proficient in project and product management, market analysis, business strategies and data. My goal is to offer product solutions that drive the growth of companies, with a special focus on user experience. As a team member, I am empathetic and communicative, always seeking to contribute in a significant way so that we can achieve our collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Unbox Tecnologia
03.2022 - 06.2023
- Strategic alignment with stakeholders to understand the
product requirements. - Analyzing product data to guide strategic decisions.
- Prioritization of tasks and initiatives to maximize product value and achieve established goals.
- Creating and updating detailed product documentation.
- Conducting interviews with internal and external users to gain valuable insights and valuable feedback.
- Continuously identifying opportunities for improvement and innovation todriving sustainable product growth.
Product Owner
AeC
10.2021 - 12.2021
- Management of the product backlog, ensuring
continuous delivery of value to customers. - Strategic alignments with stakeholders to define and validate requirements and solutions.
- Detailed creation of product documentation.
- Active contribution to optimizing processes and flows to increase operational efficiency.
Customer Success Analyst
XP Investimentos
02.2021 - 09.2021
- Responsible for providing operational service and advice to
to clients. - Support in the process of integrating new employees into the area.
- Proactive resolution of operational problems and business
operational problems and business challenges, with a focus on identifying solutions. - Identifying opportunities to optimize processes and flows,
to improve the customer experience and boost operational efficiency. - Continuous monitoring and analysis of customer service data to guide strategic decisions.
Banker
Bradesco
12.2018 - 12.2020
- Sales of financial products, including loans, financing and debt renegotiation, with an emphasis on achieving goals and building relationships with customers.
- Control and management of cash flow and treasury to ensure the agency's financial control of the agency.
- Credit analysis and implementation of fraud prevention measures to fraud prevention measures to protect the company's interests.
- Dedicated focus on customer satisfaction and financial needs, providing reliable solutions.
Intern in People Management
Labor Court 14th
04.2018 - 12.2018
- Responsible for the accurate control and recording of trainee admissions and dismissals, ensuring compliance with regulations and internal policies.
- Leading a team in the successful transition of data to a new people management system.
- Drafting and reviewing documents and contracts, ensuring legal compliance at all stages of the process.
Intern in Internal Audit
Sebrae
03.2017 - 04.2018
- Preparing spreadsheets to assess risks and identify gaps in internal processes, contributing to more effective and informed management.
- Providing valuable support during external audits, with a focus on collecting and analyzing detailed data to ensure process compliance.
- Identifying and implementing measures to minimize errors and improve process efficiency.
- Significant support in drafting audit reports, including accurate documentation of findings and recommendations for continuous improvement.
Education
MBA - Agile Projects And Methodologies
Descomplica
Brazil12.2021
Bachelor of Administrative Studies - Business Administration
São Lucas University Cent
Brazil12.2019
Skills
- Sprint Planning
- Microsoft Office
- User Experience Optimization
- Data Analytics
- Stakeholder Relations
- Business Operations
- User Expectations
- Effective Organization
- Agile Work Processes
- Strategic Planning
- Staff Management
Certification
SQL for Business Analysis, Marketing and Data
Udemy
JavaScript from basic to advanced c/ Node.js)
Udemy
Product Analytics
Pendo
Product Management
Awari
Product Management
PRD Academy
UX e Design Thinking: User Experience
Udemy
Agile Management with Scrum
Udemy
Excel from basic to advanced
Udemy
C# Fundamentals
Balta.io
Languages
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Associate Product Manager
Unbox Tecnologia
03.2022 - 06.2023
Product Owner
AeC
10.2021 - 12.2021
Customer Success Analyst
XP Investimentos
02.2021 - 09.2021
Banker
Bradesco
12.2018 - 12.2020
Intern in People Management
Labor Court 14th
04.2018 - 12.2018
Intern in Internal Audit
Sebrae
03.2017 - 04.2018
MBA - Agile Projects And Methodologies
Descomplica
Bachelor of Administrative Studies - Business Administration
São Lucas University Cent
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