Victor Tosin Bobo
Technical/customer support specialist
Murcia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Specialist
Receeve
Hamburg
01.2023 - 02.2024
- Deliver exceptional customer service while resolving incidents utilizing ticketing tools such as Hubspot and Jira
- Proficient in log and file checks on AWS platform, and skilled in utilizing Elastic search engine
- Assist clients in navigating platform-related experiences and troubleshoot API-related issues using Postman.
- Generate weekly reports on team performance
- Served customer account and technical needs across 10+ daily ticket resolutions, consistently meeting productivity and quality targets
Customer Support Specialist
Odilo
Murcia
09.2021 - 12.2022
- End & Back-end, Provided top-tier customer service and resolved incidents using Zendesk, Hubspot, and Jira
- Conducted comprehensive platform training for new clients, encompassing back-end, front-end, and mobile app usage
- Assisted clients in optimizing platform and app experiences.
- Served customer account and technical needs across 10+ daily ticket resolution, consistently meeting productivity and quality targets
Telecommunication Technician
Intelium
Murcia
09.2020 - 10.2021
- Delivered exceptional customer service while contributing to fiber optic deployment planning and execution
- Proficient in on-site technical support.
- Assisted in planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects
Telecommunication Technician
Nodo Comunicaciones
Murcia
07.2019 - 04.2020
- Provided outstanding customer service and performed installations of radio frequency antennas and 4G antennas
- Offered on-site technical support.4G antenna installation
Education
Python Programming (Currently - Computer Programming, Specific Applications
Tokio School
Madrid 04.2022 - Current
Telecommunication and Computer System Technician -
IES Ingeniero De La Cierva
Murcia 01.2016 - 01.2018
Skills
Competenciesundefined
Affiliations
Dedicated and results-oriented Customer Support Specialist with 4 years of experience in providing exceptional customer service across various industries. Proficient in resolving inquiries, technical issues, and complaints with tact and efficiency. Skilled in utilizing ticketing systems, CRM software, and communication tools to streamline support processes and enhance customer satisfaction. Adept at quickly adapting to new technologies and procedures while maintaining a strong focus on achieving organizational objectives. Known for excellent communication skills, problem-solving abilities, and a customer-centric approach to service delivery.
Timeline
Customer Support Specialist
Receeve
01.2023 - 02.2024
Python Programming (Currently - Computer Programming, Specific Applications
Tokio School
04.2022 - Current
Customer Support Specialist
Odilo
09.2021 - 12.2022
Telecommunication Technician
Intelium
09.2020 - 10.2021
Telecommunication Technician
Nodo Comunicaciones
07.2019 - 04.2020
Telecommunication and Computer System Technician -
IES Ingeniero De La Cierva
01.2016 - 01.2018
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