Victoria Serkova
Summary
Online B2B online gaming professional with strong product management, account management, marketing skills and with excellent communication and language skills - fluent in Russian, French, English and Spanish.
Having resided in 4 different countries and collaborated with international teams, I am eager to embark on a career in the translation industry, leveraging my diverse language skills.
Overview
19
19
years of professional experience
Work History
I-Gaming Consultant
EveryMatrix
07.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with different teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Defined and maximized revenue generation opportunities f
Senior Account Manager
PLAYTECH
07.2018 - 04.2023
- Developed long-lasting Tier 1 strategic client relationships by providing exceptional customer service and support. (across Casino, Live Dealer, Bingo, Poker and Sports products.)
- Provided extensive support in sales, technical and business areas to key accounts.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Worked with customers to develop strategic business and account plans.
Head of Bingo Product
IGT PLC (formerly GTECH G2)
10.2011 - 07.2014
- Strategy
- Product development
- Mobile and Tablet Bingo
- Regulated markets
- Competitive analysis
- Product performance
- Product Documentation
- Sales and marketing support
Account Development Manager
IGT PLC (Formerly GTECH G2)
10.2008 - 10.2011
- Marketing
- Account management of a portfolio of clients across all GTECH G2 products (Bingo, Casino, Games and Poker).
- Management: responsible for the P&L of the bingo network clients.
- Sales
- Project management
International Account Manager
GAME ACCOUNT NETWORK
09.2005 - 10.2008
- Management of translation's services (in-house and agency): management of localization of 7 languages for William Hill online
- Account management of sportsbook clients
- Project Management
- Management of international agents
- Account management of white labels
- Assisted in e-marketing (customer acquisition, customer retention, emailing campaigns, newsletters, banner promotions, SEO optimization, affiliate marketing, cross-marketing, viral marketing)
Education
Franco-English Double Degree -
LEONARD DE VINCI MANAGEMENT SCHOOL
Paris, FranceCombined B.A. (Hons): European Policy Studies -
LONDON SOUTH BANK UNIVERSITY
London, UKA-level in Economics -
France (Paris)
High School -
High School of Tallinn
Tallinn, EstoniaSkills
- Fluency in Multiple Languages
- Marketing and Business Skills
- Problem-Solving Skills
- Cultural Understanding
- Writing skills
- Research skills
- Time Management
- Interpersonal skills
- Computer skills
- Proofreading and Editing
- Continuous Learning
References
Available upon request.
Hobbies and Interests
- Photography
- Travel
- Water activities
- Scuba diving (level 1)
- Rafting
- Snowboarding
Languages
RUSSIAN (mother tongue)
FRENCH (bilingual)
ENGLISH (trilingual)
SPANISH (fluent)
Timeline
I-Gaming Consultant
EveryMatrix
07.2023 - Current
Senior Account Manager
PLAYTECH
07.2018 - 04.2023
Head of Bingo Product
IGT PLC (formerly GTECH G2)
10.2011 - 07.2014
Account Development Manager
IGT PLC (Formerly GTECH G2)
10.2008 - 10.2011
International Account Manager
GAME ACCOUNT NETWORK
09.2005 - 10.2008
Franco-English Double Degree -
LEONARD DE VINCI MANAGEMENT SCHOOL
Combined B.A. (Hons): European Policy Studies -
LONDON SOUTH BANK UNIVERSITY
A-level in Economics -
France (Paris)
High School -
High School of Tallinn
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