Victor Antonio Pisano Gutierrez
Toledo
Summary
Automotive mechanic with 30+ years of experience.
Energetic, highly, organized and detailed oriented. Seeking for a challenging position as a master technician or service advisor in an environment that will encourage me to be professional and expand my personal development aptitude. Seeking a position where my experience in automobile diagnostic, repairs and clients comunication will increase profit margins and foster client loyalty & satisfaction.
Overview
28
28
years of professional experience
Work History
Service Technician
Gremauto Vanvercar (EUROTALLER)
05.2017 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Established friendly rapport with clients, resulting in 85% of first-time customers returning for future appoinments.
- Communicated with clients after appoinments to provide diagnostic results and suggest further maintance. Increasing client satisfaction by 32%.
General Manager
VP Motorsports
10.1999 - 05.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Service Supervisor
Corporacion TASCAR ( Nissan Dealer )
04.1996 - 10.1999
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- In charge of the spare parts department for the workshop, appoinments with clients and new cars guarantees.
Education
Bachelor of Automotive Technologies - Automotive Mechanics
Instituto Universitario De Tecnologia Indusrtrial
Caracas, Venezuela06.1995
No Degree - Mantenimiento De Vehiculos Autopropulsados II
Academia Autopotencia
Caracas, Venezuela10.1991
No Degree - Mantenimiento De Vehiculos Autopropulsados I
Academia Autopotencia
Caracas, Venezuela09.1990
No Degree - Curso De Introduccion A La Mecanica Automotriz
UNIVERSIDAD SIMON BOLIVAR
Sartenejas, Venezuela07.1990
No Degree - Curso De Electricidad Automotriz
UNIVERSIDAD SIMON BOLIVAR
Sartenejas, Venezuela07.1990
High School Diploma -
LICEO MILITAR Monseñor Arias
Filas De Mariche, Edo. Miranda, Venezuela07.1989
Skills
Experience in diesel and gasoline engines
Mechanical diagnostic
Scan diagnostic ( TEXA, LAUNCH, AUTEL, DELPHI, BOSCH )
Tire replacement
Aligment
A/C service and repair
Repair and/or replace electric devices like starter motors, alternators, etc
Clutchs
Repair and/or replace manual transmissions
Rebuild engines
Timng belts and chains
Find spare parts by parts numbers and parts diagrams
Huge experience in European , Asian and domestic cars
Timeline
Service Technician
Gremauto Vanvercar (EUROTALLER)
05.2017 - Current
General Manager
VP Motorsports
10.1999 - 05.2015
Service Supervisor
Corporacion TASCAR ( Nissan Dealer )
04.1996 - 10.1999
Bachelor of Automotive Technologies - Automotive Mechanics
Instituto Universitario De Tecnologia Indusrtrial
No Degree - Mantenimiento De Vehiculos Autopropulsados II
Academia Autopotencia
No Degree - Mantenimiento De Vehiculos Autopropulsados I
Academia Autopotencia
No Degree - Curso De Introduccion A La Mecanica Automotriz
UNIVERSIDAD SIMON BOLIVAR
No Degree - Curso De Electricidad Automotriz
UNIVERSIDAD SIMON BOLIVAR
High School Diploma -
LICEO MILITAR Monseñor Arias
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