Victor Rodriguez Baez
Barcelona
Summary
Professional with strong background in facilitating and managing online communities, equipped with proven abilities in conflict resolution, effective communication, and fostering positive environment. Adept at collaborating with teams to ensure smooth operations and maintain high standards. Known for adaptability and reliability in addressing evolving needs and challenges. Skilled in content moderation, community engagement, and upholding guidelines to achieve desired outcomes.
Overview
15
15
years of professional experience
Work History
Contet Moderator, Safety Analist
TELUS INTERNATIONAL
05.2022 - 10.2025
- Analyzed safety data to identify trends and recommend risk mitigation strategies.
- Developed and implemented safety training programs for diverse teams.
- Conducted regular safety audits to ensure compliance with industry regulations.
- Mentored junior analysts in best practices for safety assessment and analysis.
- Streamlined reporting procedures, improving accuracy and timeliness of safety documentation.
- Identified and flagged inappropriate content using moderation tools and reporting systems.
- Evaluated user-generated content for compliance with community guidelines and platform policies.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Area Operations Asistent
Amazon fullfilmnet.
12.2021 - 05.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Agent
La Previsora Corredores De Seguros, S.A.
01.2019 - 01.2021
- Developed customized insurance plans based on client needs and risk assessments.
- Provided expert guidance on coverage options, policy terms, and claims processes.
- Conducted thorough market research to identify competitive insurance products.
- Trained and mentored junior agents on sales techniques and customer service best practices.
- Streamlined client onboarding process, improving overall efficiency and satisfaction rates.
- Analyzed client portfolios to recommend adjustments for optimal coverage and cost-effectiveness.
- Built strong relationships with clients through consistent communication and excellent customer service.
Lawyer
Labanca Consulting. Despacho De Abogados
03.2015 - 01.2019
- Led complex litigation cases, ensuring compliance with legal standards and procedures.
- Advised clients on contract negotiations, mitigating risks and enhancing business strategies.
- Conducted thorough legal research, providing accurate analysis to support case arguments.
- Presented legal findings in court proceedings, effectively advocating for client positions.
- Streamlined document preparation processes, reducing turnaround time for case filings.
Sales Agent
Diprosuca.C.A.
06.2010 - 10.2014
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Executed targeted sales strategies to achieve revenue growth across diverse product lines.
- Collaborated with marketing teams to design effective promotional campaigns that increased lead generation.
- Mentored new hires on best practices in sales techniques and client engagement strategies.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
M.D. - Derecho Laboral
University Santa Maria
Univ. Santa Maria07.2014
Basic And Advance Computing - word, excel, social media marketing
COMPUTRONIC
Lecheria, Venezuela08.2012
Skills
- Cross-cultural communication
- Negotiation
- Team collaboration
- Adaptability and flexibility
- Online research
- Quality control analysis
- Content development
- Project coordination
- Technical support
- Sales presentations
- Networking
- Contract negotiation expertise
Idiomas
Castellano
Bilingual or Proficient (C2)
Inglés
Experto
C2
Catalán
Básico
A2
Personal Information
Timeline
Contet Moderator, Safety Analist
TELUS INTERNATIONAL
05.2022 - 10.2025
Area Operations Asistent
Amazon fullfilmnet.
12.2021 - 05.2022
Insurance Agent
La Previsora Corredores De Seguros, S.A.
01.2019 - 01.2021
Lawyer
Labanca Consulting. Despacho De Abogados
03.2015 - 01.2019
Sales Agent
Diprosuca.C.A.
06.2010 - 10.2014
M.D. - Derecho Laboral
University Santa Maria
Basic And Advance Computing - word, excel, social media marketing
COMPUTRONIC