Victor Martinez
Kissimmee, Fl.
Summary
Dynamic Administrative Manager with a proven track record at Capital Vacations, enhancing operational efficiency and optimizing expenditure. Skilled in schedule management and proficient in Spanish translation, I excel in employee development and customer service management. Demonstrated ability to improve processes and achieve significant outcomes, underscoring a commitment to excellence and team growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Manager
Capital Vacations
Kissimmee
03.2021 - 11.2024
- Streamlined administrative processes to enhance operational efficiency.
- Ensured efficient record-keeping for essential documents.
- Managed scheduling of appointments for optimal efficiency.
- Evaluated various vendors to optimize expenditure on services and materials.
- Supported departmental managers in developing project plans and initiatives.
- Provided clear explanations of company policies across the organizational spectrum.
- Executed performance assessments for administrative staff.
- Conducted workflow assessments to discover improvement opportunities.
- Enhanced business direction through problem-solving.
- Maintained supply levels by monitoring office inventory.
- Supplied additional resources to enhance staff development.
- Developed and implemented strategies for improving operational processes.
Flight Attendant
United Express
Chicago - Washington D.C. - New York City
02.2014 - 03.2021
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Education
Some College (No Degree) - Aviation Management
Florida Institute of Technology
Melbourne, FloridaSkills
- Performance Evaluations
- Schedule Management
- Employee Onboarding and Employee Development
- Customer Service Management
Accomplishments
- Impact Player Award
Languages
English
First Language
Spanish
Advanced (C1)
C1
Certification
- CPR License
Timeline
Administrative Manager
Capital Vacations
03.2021 - 11.2024
Flight Attendant
United Express
02.2014 - 03.2021
Some College (No Degree) - Aviation Management
Florida Institute of Technology
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