Vicky Shuttlewood
St Leonards on Sea,East Sussex
Summary
I am hardworking, enthusiastic individual and I have a relentless passion to be the best in anything I attempt to do. I enjoy working as part of a team or by myself, I enjoy seeing myself achieve well in roles I take on and take pleasure in being rewarded with more challenging and progressive roles. I am often seen as an indispensable member of team due to my ability to multitask and simplify existing processes.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work history
Pharmacy Relations Administrator
Citydoc Medical Ltd
Hitchin
2022.08 - 2026.02
- Detail-oriented Pharmacy Account Lead with extensive experience in managing the end-to-end lifecycle of pharmacy partnerships and patient services. Proven expertise in daily operations, including financial compliance auditing, credit control, and cross-border billing coordination, and maintaining data integrity via CRM (HubSpot/Semble) Adept at scaling healthcare networks through strategic onboarding, clinical training coordination, and cross-functional collaboration with Marketing and Clinical leads.
- Key Responsibilities & Achievements
- Account & Network Management: Act as the primary liaison for a pharmacy network, overseeing diary management via Semble and conducting daily audits to ensure operational excellence.
- Financial Control: Manage credit control and work with Account team in Denmark (head office) send reports so the network can be billed, utilizing X Medicus for payment processing and financial reconciliation.
- Expansion & Onboarding: Successfully scale travel health services by onboarding new pharmacies, managing contract execution, and verifying regulatory compliance (GPhC/DBS).
- Clinical Training Coordination: Partner with the Clinical Lead to organise pharmacist training, ensuring all practitioners meet registration and service-specific requirements.
- Issue Resolution & Support: Collaborate with Customer Support to investigate patient complaints and historical data, while working with Marketing to resolve website booking errors and platform bugs.
- Off-boarding Excellence: Execute standardized off-boarding procedures for exiting partners, ensuring secure data removal and a seamless transition for both parties.
Operations Admin Supervisor/Pharmacy Accounts Support
Medicspot Ltd
St Leonards On sea
2020.10 - 2022.07
- My first experience in joining a Health Start up organisation, I quickly progressed through the role by playing a key function in the operations team. I went from a junior admin role to leading a team of 6 in a space of 1 year.
- I played a significant role supporting the Field Team and the National Sales Manager to manage a network of 300+ pharmacies.
- Responsibilities Include:
- Account Management Admin-Creating and maintaining a high level of Pharmacy Account database management
- Time Management/ Consumable re-orders
- Processing refunds for Pharmacy Accounts
- Onboarding Management-Supporting the National Sales Manager with swift onboarding of newly signed up accounts
- Offboarding Management-Releasing Pharmacy partners identified by the National Sales Manager
- Support Helpline-Taking incoming calls from pharmacies to support any training/marketing requests
- Service Management-Proactively managing the level requirements of the pharmacy network to support initiatives and upcoming pilots
- Diary Management/Meetings-Supporting the Field Team with diarising visits and frequent meetings with the National Sales Manager to discuss growing existing accounts
Carer
Home Duties
St Leonards On Sea
2015.03 - 2020.10
- Stopped work to support a family member who was unwell
Quotes Administrator
Plastica Pools
St Leonards On sea
2013.10 - 2015.02
- Supplying quotes for commercial pools for liners, pool covers, solar covers, I would work the measurements out and prices for the quotes and follow through right to delivery.
- Busy periods within the company I would help with sales to pool companies, processing orders, customer care, answering sale calls from the general public.
- Plastica is a company selling swimming pools to small and large businesses across the country and overseas.
Assistant Office Manager
Grays Of Cambridge International
Robertsbridge
2011.04 - 2013.09
- Selling sporting goods Nationally and overseas to a vast array of retailers
- I managed the UK sales office overseeing a team of 6 key support team members
- Taking calls from customers who wish to place orders with us both retail and the general public
- Inputting orders on to the system
- Looking after large accounts: Booking collections, taking orders, booking deliveries, stock enquiry making sure, stock is ordered for future orders
- Good knowledge of excel, Microsoft word, working on outlook 2011.
- Replying to queries via email and phone calls
- Proof checking new team wear brochures and price lists for errors and that all descriptions
Office Administration/Accounts
LG Optical (MFG) Ltd
St Leonards On Sea
2009.11 - 2011.04
- Main duties are, first contact with customers, arranging quotes for new and existing customers, data basing, sending RFQ, purchasing ordering, paying suppliers, BACS payments, credit control.
- LG Optical glass is an organisation which purchases glass and resales to retail chains for bespoke equipment
Events Assistant
Phoenix Arts Centre
St Leonards On sea
2009.05 - 2011.04
- General front of house and customer service responsibilities both in the venue and via the phone
- Bar work, organising events and marketing, front of house, selling tickets/ taking payment.
Book-Keeping Assistant
Simply Book
St leonards on sea
2007.06 - 2008.04
- General accounts assistant
- Book-Keeping, filing receipts, invoices, fruit machine receipts and wages
- Computer Data Entry using leading accountancy package (SAGE)
Deputy Manager
Totesport
St leonards on sea
1999.06 - 2006.12
- Duties included mainly customer service, working a lot with the general public and large amounts of money.
- When managing leading and organising staff, receiving and making calls.
- Settling wagers, paying winners, accepting bets, general customer service.
- Advertising company promotions.
Education
GCSE’s - Including English and Maths
The Grove School
St Leonards on sea 1991.09 - 1997.06
Skills
- Systems: Microsoft, Semble, X Medicus, CRM Management, Microsoft Excel (Daily Auditing)
- Compliance: GPhC Registration Checks, DBS Verification, Clinical Governance, Data Privacy (GDPR/HIPAA)
- Operations: Credit Control, Inventory (Vaccine Cards), Supplier Relations
- CRMs: HubSpot, Semble
- Billing/ERP: X Medicus, International Invoicing
- Compliance: DBS Verification, Pharmacist Registration Auditing, GDPR/Data Privacy (Off boarding)
Timeline
Pharmacy Relations Administrator
Citydoc Medical Ltd
2022.08 - 2026.02
Operations Admin Supervisor/Pharmacy Accounts Support
Medicspot Ltd
2020.10 - 2022.07
Carer
Home Duties
2015.03 - 2020.10
Quotes Administrator
Plastica Pools
2013.10 - 2015.02
Assistant Office Manager
Grays Of Cambridge International
2011.04 - 2013.09
Office Administration/Accounts
LG Optical (MFG) Ltd
2009.11 - 2011.04
Events Assistant
Phoenix Arts Centre
2009.05 - 2011.04
Book-Keeping Assistant
Simply Book
2007.06 - 2008.04
Deputy Manager
Totesport
1999.06 - 2006.12
GCSE’s - Including English and Maths
The Grove School
1991.09 - 1997.06