Vicki Louise Hagan
Moraira,Alicante
Summary
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Retail Store Assistant
Mukmon Global
Teulada, Alicante
11.2022 - 02.2025
- Assisted customers with queries, leading to positive feedback.
- Managed till operations accurately to prevent discrepancies.
- Ensured optimal product display for increased sales.
- Worked as part of a team to meet targets.
- Done daily housekeeping duties maintaining an inviting atmosphere.
- Handled stock and inventory for smooth store operations.
- Collaborated with management regularly for store improvement strategies.
- Replenished shelves frequently ensuring availability of products at all times.
- Provided expert advice on products, enhancing customer experience.
- Organised stock room effectively for easy accessibility of products.
- Engaged in visual merchandising tasks, improving overall aesthetics.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Assisted customers in locating specific items to boost satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Prepared invoices for customers with large orders or special sales types.
- Accepted card, cash and cheque payments in POS register system.
Waitress
Yvonne Marie Turner
Moraira, Alicante
06.2017 - 10.2022
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Managed table settings for enhanced dining experience.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Verified completed orders and served guests at tables.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Maintained clean and organised dining area for customer comfort.
- Collaborated with kitchen staff to ensure order accuracy.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Health And Social Care Service Leader
Community Integrated Care
Liverpool, Merseyside
04.2007 - 03.2017
- Devised strategic plans to optimise use of available resources.
- Improved patient care by implementing efficient service delivery strategies.
- Administered staff scheduling to maintain optimal staffing levels at all times.
- Implemented innovative solutions, resulting in improved patient satisfaction levels.
- Managed resource allocation to enhance service efficiency.
- Developed and executed health awareness programmes for community welfare.
- Ensured compliance with regulatory standards for safe and ethical practice.
- Facilitated communication between staff and patients, ensuring transparency in care provision.
- Coordinated with medical professionals to ensure superior quality of services.
- Oversaw budgeting processes, promoting cost-effectiveness across all activities.
- Provided leadership for successful implementation of healthcare policies.
- Advocated for the rights of vulnerable individuals in the healthcare system.
- Fostered a culture of continuous improvement, driving high standards in patient care.
- Enhanced team performance by conducting regular training sessions.
- Promoted safeguarding standards in line with updated regulations to help protect from risk.
- Adapted to changing service-user needs by analysing data and feedback to identify areas requiring improvement.
- Demonstrated organisational values and championed professional development by organising training opportunities.
- Built positive working relationships with local authority departments, charities and other external organisations.
- Set expectations for staff and service users for consistent and regulatory compliant service.
Education
NVQ Level 4 - Leadership And Management (Health And Social care)
Community Integrated care
Liverpool 03.2013 - 09.2013
NVQ Level 3 - Leadership And management (Health And Social care)
Community Integrated Care
Liverpool 03.2013 - 09.2013
Diploma of Higher Education - Leadership And Management Health And Social Care
Manchester University
Manchester 05.2015 - 02.2017
Skills
- Adaptability to changing conditions
- Time management efficiency
- Diversity awareness
- Practical numeracy
- Product display setup
- Cash handling experience
- Customer service practices
Languages
Spanish
Beginner
Affiliations
- Family, Walking, Reading, Home Decor, Fashion, Current Affairs
Timeline
Retail Store Assistant
Mukmon Global
11.2022 - 02.2025
Waitress
Yvonne Marie Turner
06.2017 - 10.2022
Diploma of Higher Education - Leadership And Management Health And Social Care
Manchester University
05.2015 - 02.2017
NVQ Level 4 - Leadership And Management (Health And Social care)
Community Integrated care
03.2013 - 09.2013
NVQ Level 3 - Leadership And management (Health And Social care)
Community Integrated Care
03.2013 - 09.2013
Health And Social Care Service Leader
Community Integrated Care
04.2007 - 03.2017
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