Vesna Vujinovic
Jerez de la Frontera
Summary
Profile Core Skills
Yacht and luxury cruise operations professional with experience supporting international cruise line accounts, multi-destination operations, client communication, destination partner coordination, supplier follow-up, cost tracking, reporting, documentation and service delivery.
Experienced working with cruise line stakeholders, port agents, local suppliers, destination teams and internal departments to keep complex operations organised, updated and delivered smoothly. Strong background in guest-facing hospitality, confidential information handling, operational problem-solving and fast-paced international service environments.
Based in Spain and interested in remote or shore-side roles within yacht, cruise, luxury travel, client services, account coordination, travel operations and partner support.
Cruise Line Account Support · Yacht & Luxury Travel Operations · Shore-side Operations · Destination Coordination · Port Agent Communication · Supplier Follow-up · Guest Experience Support · Multi-destination Logistics · Service Delivery · Operational Documentation · Client Relationship Management · Partner Communication · Trade & Travel Partner Support · Stakeholder Coordination · Cross-functional Communication · Issue Resolution · Timeline Management · Confidential Information Handling · High-touch Service
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Key Account Coordinator / Luxury Cruise & Travel O
TUI Group – Supporting Cruise Line Accounts
06.2022 - Current
- Support cruise line account operations across multiple destinations, acting as a key coordination point between cruise stakeholders, destination teams, port agents, suppliers and internal departments.
- Coordinate operational planning, service requirements, confirmations, schedule changes, pending actions and destination updates to ensure smooth service delivery.
- Maintain booking masters, deployment files, operational trackers, cost records, reports and client-facing updates.
- Liaise with ports, local agents, suppliers and destination partners regarding availability, requirements, rates, service changes, operational issues and deadlines.
- Review port rates, tariffs, supplier costs and service charges to support accurate planning, budget control and financial follow-up.
- Support invoice checking, cost tracking, reconciliation of operational charges and follow-up of budget-related discrepancies.
- Prepare status reports, trackers, summaries and operational updates for internal teams and cruise line stakeholders.
- Identify scheduling, cost, confirmation, documentation or service delivery issues and follow up with the relevant parties until resolved.
- Support negotiation and issue resolution with ports, suppliers and destination teams when operational changes or operational challenges arise.
- Handle sensitive client and operational information with discretion, accuracy and professionalism.
Port Coordinator / Purser Support
Holland America Line / Princess Cruises / CCL
, USA
03.2016 - 04.2022
- Coordinated port operations, logistics, passenger services and ship-to-shore communication in fast-paced international cruise environments.
- Supported embarkation and disembarkation processes, guest documentation, onboard administration and operational follow-up.
- Managed guest account administration, payments, cash handling, reporting and daily financial procedures with accuracy and discretion.
- Delivered high-level customer service to international guests, crew members, internal departments and external stakeholders.
- Supported operational decision-making by maintaining accurate records, communicating updates and following company procedures.
- Built strong communication channels between shipboard teams, shore-side teams, port agents and external authorities.
- Developed strong problem-solving, discretion, service delivery and communication skills in high-pressure hospitality environments.
Education
Professional Marketing Qualification / Digital Marketing & Marketing Essentials
CIM – Chartered Institute of Marketing
UKE-Business & Internet Marketing
ITAcademy
Graphic Design - BA Qualification
University of Arts / Applied Arts
Artificial Intelligence applied to business / SMEs
EOI — Escuela de Organización Industrial
SpainSkills
Technical & Operational Skills
- Data & Reporting:
Advanced Google Sheets Excel Reporting Large Data Review Data Cleaning Data Comparison Cross-checking Information Status Reports KPI Summaries Operational Dashboards Cost & Budget Trackers - Cruise & Yacht Operations:
Booking Masters Deployment Files Supplier Records Rate & Cost Files Port / Destination Updates Operational Trackers Service Delivery Follow-up - Budget control
- Financial & Documentation Support:Invoice review Financial tracking Cost analysis Budget-related Discrepancy Follow-up Document management Confidential Information Handling
- Data & Reporting:Advanced Google Sheets Excel Reporting Large Data Review Data Cleaning Data Comparison Cross-checking Information Status Reports KPI Summaries Operational Dashboards Cost & Budget Trackers
- Financial & Documentation Support: Invoice review Financial tracking Cost analysis Budget-related Discrepancy Follow-up Document management Confidential Information Handling
- Coordination & Remote Workflows: Remote coordination Shared File Management Email management Workflow Organisation Deadline Monitoring Cross-functional Communication
Languages
English
Proficient
C2
Spanish
Proficient
C2
Croatian
Proficient
C2
German
Elementary
A2
Certification
Diving Certifications & Specialties:
- PADI Scuba Diving Instructor
- Emergency First Response Instructor
- PADI Night Diver — Specialty Certification
- PADI Enriched Air Diver / Nitrox Diver — Specialty Certification
- PADI Peak Performance Buoyancy — Specialty Certification
- STCW Basic Safety Training — previously completed during cruise line employment
Interests
- Chess and logic puzzles
- Fencing, practised for over 5 years
- Scuba diving / PADI
- DIY and home improvement projects
Timeline
Key Account Coordinator / Luxury Cruise & Travel O
TUI Group – Supporting Cruise Line Accounts
06.2022 - Current
Port Coordinator / Purser Support
Holland America Line / Princess Cruises / CCL
03.2016 - 04.2022
Professional Marketing Qualification / Digital Marketing & Marketing Essentials
CIM – Chartered Institute of Marketing
E-Business & Internet Marketing
ITAcademy
Graphic Design - BA Qualification
University of Arts / Applied Arts
Artificial Intelligence applied to business / SMEs
EOI — Escuela de Organización Industrial