Veronika Tyshchenko
Basauri
Summary
Aviation and travel have been a part of my life since childhood. I consider myself that working with people is something I find attractive. I possess assertiveness, flexibility , and I dedicated approach to everything I undertake and I am willing to accept challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ProfiStyle
Kyiv
03.2023 - Current
- Entered data into databases accurately and efficiently.
- Ensured prompt resolution of customers' inquiries via email or chat support channels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Demonstrated excellent communication skills with customers.
Babysitter
Private employer
Bilbao
06.2022 - 08.2022
- Helped complete homework, school projects and chores.
- Took children to and from school and extra-curricular activities.
- Responsibly watched children while parents were out.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
Education
High School Diploma -
Secondary School № 305
Kyiv, Ukraine06-2022
Some College (No Degree) - Interior Architecture
KNUCA
Kyiv, Ukraine06-2023
Bachelor of Arts - Art
UPV
Bilbao, SpainSkills
- Flexible and Adaptable
- Teamwork and Collaboration
- Dependable and Responsible
- Friendly, Positive Attitude
- Calm Under Pressure
- Active Listening
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Affiliations
Swimming and walking with my dog in the mountains it's my inspiration, and I also enjoy reading psychological books, drawing, and sketching in my free time. The thrill of travel captivates me, so I document my journeys, cherishing the moments and preserving the beauty I encounter.
Certification
ProfiStyle
- 01/2024 Passenger Cabin Certificate
AESA
- 10/2023-01/2024 Initial cabin crew member course
approved aeronautical center Air-Hostess, Bilbao.
- 01/ 2024 CC Medical Certificate
Valid until 01/2029
- 01/2024 Practical sea rescue course and practical survival course
carried out in A Coruña
- 02/2021 English Language Certificate
Oxford School Ukraine
Level: Upper-Intermediate
Timeline
Customer Service Manager
ProfiStyle
03.2023 - Current
Babysitter
Private employer
06.2022 - 08.2022
High School Diploma -
Secondary School № 305
Some College (No Degree) - Interior Architecture
KNUCA
Bachelor of Arts - Art
UPV
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