Summary
Overview
Work History
Education
Skills
Languages
Walking, Swiming, Gym, Traveling
Timeline
Generic

Veronika Crusse

Estepona

Summary

I am a highly motivated, mature individual.

I am very concientious. I have superb communication skills, I speak 7 languages.

I have very good customer relations experience.

I came to Spain to start a new life. I now speak fluent Spanish.

I have been working in bars and restaurants to help me learn Spanish.

I am now ready to return to a more challenging role, that is more suited to my skills and work experience.

Overview

19
19
years of professional experience

Work History

Bar Waiter

Irish Bar Furgessons
07.2022 - Current
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained clean and organized bar area.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.

Restaurant Worker

Plan B
03.2022 - 06.2023
  • Managing a business team, competition mapping, campaigns
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.

Dispatch Supervisor

Well Pack
07.2008 - 06.2020


  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.

Assistant Housekeeping Manager

Mandala Hotel Berlin
01.2006 - 05.2008
  • Managing room-keepers, complaints resolution
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Maintained high-quality service standards through regular communication with guests and other hotel departments.
  • Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
  • Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.

Education

Martin Luther Univerzity
Halle An Der Saale

Master of Arts - Labor Relations

College
Košice Slovakia
05.2000

Skills

  • Word
  • Excel
  • Abra
  • Sap
  • 7 langueges: Czech, Hungary, Slovak, Russian, Gernany, English, Spanish

Languages

Czech
Slovak
German
English
Hungarian
Russian
Spanish

Walking, Swiming, Gym, Traveling

I like to keep fit and try to walk and swim every day. 

I also like to travel to different countries

Timeline

Bar Waiter

Irish Bar Furgessons
07.2022 - Current

Restaurant Worker

Plan B
03.2022 - 06.2023

Dispatch Supervisor

Well Pack
07.2008 - 06.2020

Assistant Housekeeping Manager

Mandala Hotel Berlin
01.2006 - 05.2008

Martin Luther Univerzity

Master of Arts - Labor Relations

College

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Veronika Crusse