Veronica Baute
Madrid
Summary
Motivated Human Resources Coordinator accomplished in managing agency relations, business planning, and time tracking. Dedicated to increasing efficiency through standard process development and implementation.
Overview
3
3
years of professional experience
Work History
Human Resources Coordinator
IPS SALUD DIVINA
Barranquilla
03.2023 - Current
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
Customer Service Manager
Aqua Mare Marine USA
Fort Lauderdale
07.2021 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Social Psychology Research Assistant
Fundacion Proyecto Nuevo
Barranquilla
07.2021 - 11.2022
- Collected data from field observations and interviews.
- Analyzed qualitative and quantitative data using SPSS software.
- Organized focus groups to test hypotheses about social behavior.
- Assisted in the design of experiments and evaluation of results.
- Performed administrative duties such as scheduling meetings, ordering supplies, maintaining databases.
Education
M.D. - Clinical And Health Psychology
ISEP
Madrid,Spain10-2024
BBA - Psychology
Universidad Del Norte
Barranquilla,Atlantico,Colombia09-2023
Skills
- Recruiting
- Company organization
- Training programs
- Staff education and training
- Complaint resolution
- CRM system proficiency
- Executive management support
- Senior leadership support
- Microsoft Access
- Policy understanding
- Prepare reports
- Team building
Languages
Spanish
First Language
English
Advanced (C1)
C1
Quote
If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS OFFICE
Project Managment
Google Drive
Timeline
Human Resources Coordinator
IPS SALUD DIVINA
03.2023 - Current
Customer Service Manager
Aqua Mare Marine USA
07.2021 - 11.2023
Social Psychology Research Assistant
Fundacion Proyecto Nuevo
07.2021 - 11.2022
M.D. - Clinical And Health Psychology
ISEP
BBA - Psychology
Universidad Del Norte
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