Víctor AIM
Madrid,Madrid
Summary
With a proven track record, exceling in creating bespoke tours and enhancing guest satisfaction through in-depth destination knowledge and valued leadership. Skilled in emergency preparedness and fostering team unity, I ensure memorable and safe experiences, significantly improving operations and guest relations.
From Luxury,VIP, Executive & Michelin experiences to pilgrimage, student, leisure, and incentive tours.
Overview
7
7
years of professional experience
Work History
Tour Director
Víctor AIM (Uk,Spain, Wide & Knowledge In Europe)
03.2017 - Current
- Repeating year after year groups of prestigious Universities from the US and Scandinavia
- Adapted tours based on individual client needs or preferences, creating memorable experiences tailored specifically for them.
- Provided assistance during emergencies or unexpected situations, ensuring guest safety and comfort at all times.
Hospitality & Airport Transfer
Liberty, ITB, CityTravel...
03.2017 - Current
- Multil location sucessful coordination of over a 100 congress members
- Established strong relationships with external stakeholders and community organizations for seamless coordination of processes.
- Fostered a positive work environment among team members through open communication channels and recognition initiatives.
Tour Designer, Leader Y Guide
VAIM,ToursByLocals, Withlocals, WalkinDinners...
03.2017 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction with Hundreds of 5 Start Reviews
Education
Bachelor of Arts - B.A. H.R. Management
London Middlesex University
London, UK, HOTG0108National Vocation Qualification - Tourism
State Vocational Training Service.
Madrid06.2021
Skills
- Valued Leadership
- In-depth destination knowledge
- Effective problem solving
- Emergency Preparedness
- Team work
- Emotional intelligence
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Portuguese
Beginner (A1)
Section name
Mature and passionate about knowing the world that we live in. My love for history, geography, arts and philosophy, made me find the perfect profession for me. Every experience is an opportunity to make a difference in someone's life.
Timeline
Tour Director
Víctor AIM (Uk,Spain, Wide & Knowledge In Europe)
03.2017 - Current
Hospitality & Airport Transfer
Liberty, ITB, CityTravel...
03.2017 - Current
Tour Designer, Leader Y Guide
VAIM,ToursByLocals, Withlocals, WalkinDinners...
03.2017 - Current
Bachelor of Arts - B.A. H.R. Management
London Middlesex University
HOTG0108National Vocation Qualification - Tourism
State Vocational Training Service.
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