Summary
Overview
Work History
Education
Skills
Additional Information
Languages
References
Timeline
Generic
Vanja Jovanovic

Vanja Jovanovic

Barcelona

Summary

Detail-orientated individual adept at improving already gained skills, learning new skills and programs, managing deadlines and actively participating as a team member in order to improve general tasks and procedures. With expertise in logistics and marketing, dedicated to company growth and improvements and personal growth.

Overview

9
9
years of professional experience

Work History

Resource Management Specialist

NTT DATA Business Solutions S.A.
Barcelona
08.2023 - Current
  • Maintained a database of available resources to ensure accuracy at all times.
  • Collaborated with senior leadership to identify potential areas for improvement in resource allocation.
  • Provided technical advice or assistance on matters related to resource management when requested.
  • Assisted with the preparation of staffing plans, budgeting, forecasting and other resource-related activities.
  • Created detailed reports outlining current status of resources and their usage across various departments and teams.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed invoices for external employees on a monthly bases.
  • Managed the whole employment process for an external worker.

Booking operations specialist

Webcargo
Barcelona
12.2021 - 07.2023
  • Monitoring the booking system for errors and irregularities within the API system call
  • Operating the internal chat system for internal communication with other departments related on real time issues within the system
  • Direct client communication with Freight Forwarders regarding the booking that was made, the booking process in general or any technical inquiry
  • Working with logistics and supply chain within the airline industry
  • Working with software Zendesk and Intercom in order to manage tasks and support tickets
  • Managing tickets for logistics, supply, customer experience, technical issues, software internal and external problems
  • Managing booking and airline transport of shipments
  • Managing direct everyday communication with multiple airlines regarding bookings, API system issues, transport and prices
  • Monitoring daily all Ebookings placed on the platform to ensure that data is transferred correctly and effectively from the airline system to our system
  • Investigating and tracking transporting issues with airlines directly
  • Documenting feature requests and working on the transport roadmap with airlines
  • Helping to automate communication and streamline on-platform training
  • Developing new internal processes for task management
  • Every day work with Office programs - especially Excel for creating reports

Customer service and management agent

ZARA
Barcelona
09.2018 - 04.2021
  • Managing Zara Online store distribution and transport between warehouses and physical stores
  • Managing orders from customers from the Zara Online store - emails, chats, calls
  • Administrative work within the Croatian, Bosnian market team and within the company on a general level
  • Making transport reports for Croatian and Bosnian market and its customer for transport companies GLS, DPD and DH
  • Coordinating truck transport with various transport companies
  • Managing decisions about orders and items within the orders that are reported as missing items, faulty items, wrong item and alarmed items
  • Checking and correcting Zara Online web page on a weekly basis
  • Managing Social media questions by customers regarding Zara products, Online shop questions, order management, complaints or positive feedback

Marketing assistant

BLEU HOMME d
Zagreb
11.2016 - 04.2017


  • Development and everyday activities on official company social networks:
  • Facebook and Instagram, communication and development with the graphic designer for the company, designing posters, flyers, and other publications within various marketing channels like Social media sites, Newspapers, Official websites, creating official company publications (Newsletters), all email and phone communication within the department.

Education

MBA - Marketing

Zagreb School of Economics And Management
Zagreb, Croatia
2015

Bachelor of Economics and Management - Economics And Management

Zagreb School of Economics And Management
Zagreb,Croatia
2014

Skills

TECHNICAL QUALIFICATIONS:

  • Microsoft Office
  • Excel
  • Zendesk
  • Intercom
  • Google AdWords
  • Microservices
  • SAP - CADO, PA20, CAT2, SUO01

SOCIAL QUALIFICATIONS:

  • Creativity
  • Ability to Multitask
  • Communication
  • Critical thinking and problem solving
  • Ability to adapt quick to new programs
  • Effective Time Management
  • Fast Learner
  • Communication Skills
  • Dedicated team player

Additional Information

  • NATIONALITY: Croatian
  • DRIVING LICENSE : Yes

Languages

Croatian
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Italian
Elementary (A2)
A2

References

References available upon request.

Timeline

Resource Management Specialist

NTT DATA Business Solutions S.A.
08.2023 - Current

Booking operations specialist

Webcargo
12.2021 - 07.2023

Customer service and management agent

ZARA
09.2018 - 04.2021

Marketing assistant

BLEU HOMME d
11.2016 - 04.2017

MBA - Marketing

Zagreb School of Economics And Management

Bachelor of Economics and Management - Economics And Management

Zagreb School of Economics And Management

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Vanja Jovanovic