Vanessa Schlenz
Manacaor
Summary
Customer Support & Success professional with experience across B2B/B2C SaaS, e-commerce, and fintech. Former mortgage broker guiding clients end-to-end through complex decisions, plus hands-on technical troubleshooting, onboarding, and empathetic support via chat/email/Zoom. Built and ran an e-commerce brand (SEO, Google Ads, Shopify, email) and contributed to voice-AI training, translations, and full-cycle sales. B.Sc. Economics (TU Berlin).
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelancer
11.2023 - Current
- Managed multiple SEO projects, significantly improving organic search rankings.
- Contributed to voice AI system development and training.
- Provided high-quality translation services for diverse clients.
E-commerce Brand Owner
05.2023 - Current
- Owned and operated a small e-commerce brand, gaining comprehensive knowledge in SEO, Google Ads, Shopify Design, and Email Marketing.
B2B Sales Manager
BeautyLove GmbH
Berlin
12.2022 - 05.2023
- Responsible for B2B sales of the Word-of-Mouth platform “Oh! of the day”.
- Generated pipeline, understood prospect needs, and presented product & marketing services to e-commerce clients.
- Full ownership over the sales process from initial contact to close.
Mortgage Expert
Hypofriend
Berlin
08.2021 - 11.2022
- Cultivated positive client relationships throughout the mortgage process, ensuring smooth customer journeys.
- Evaluated client backgrounds to provide tailored advice and solutions.
- Streamlined mortgage loan processing through continuous communication, enhancing customer satisfaction.
- Conveyed loan terms accurately, ensuring contract dates were met and fostering trust.
Onboarding Manager
Upmin Group (former Zenhomes)
Berlin
08.2020 - 08.2021
- Streamlined processes for in-house property managers, improving operational efficiency and satisfaction.
- Onboarded clients & processed necessary data/documents, ensuring seamless transitions.
Customer Success & Business Development Manager
Vermietet.de
Berlin
11.2019 - 07.2020
- Provided customer support for technical issues and facilitated communication between Tech-Team & Business Development.
- Collaborated with cross-functional teams to design tailored solutions for clients.
Apprentice
BayernLB
Munich
09.2014 - 09.2015
- Completed all-round professional training in large-scale banking, including client interaction and service delivery.
Education
Bachelor of Science - BS - Economics
Technische Universität Berlin
Skills
- Customer onboarding
- Customer relationship management
- Process improvement
- Product guidance
- SEO
- Shopify design
- E-commerce management
- Email marketing
- Google Ads management
- Sales strategy development
- Technical support
- Language fluency
Certification
- Building Interactive Websites Career Path
- Learn CSS Course
- Fundamentals of Cybersecurity Skill Path
- Web Development Foundations Career Path
- Build a Website with HTML, CSS, and GitHub Pages Skill Path
Languages
German
First Language
English
Proficient (C2)
C2
Timeline
Freelancer
11.2023 - Current
E-commerce Brand Owner
05.2023 - Current
B2B Sales Manager
BeautyLove GmbH
12.2022 - 05.2023
Mortgage Expert
Hypofriend
08.2021 - 11.2022
Onboarding Manager
Upmin Group (former Zenhomes)
08.2020 - 08.2021
Customer Success & Business Development Manager
Vermietet.de
11.2019 - 07.2020
Apprentice
BayernLB
09.2014 - 09.2015
Bachelor of Science - BS - Economics
Technische Universität Berlin