Summary
Overview
Work History
Skills
Languages
Timeline
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Vanessa Schaad

Vanessa Schaad

Ibi

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

2
2
years of professional experience

Work History

Concierge

Different Companies
04.2023 - 10.2023
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Waitress

Can Soleil
07.2023 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Public Relations Member

W Hotel
04.2022 - 09.2022
  • Enhanced brand reputation by implementing strategic public relations campaigns.
  • Increased media coverage for clients through targeted press releases and media pitches.
  • Developed compelling content for various communication platforms, resulting in increased audience engagement.
  • Managed crisis communications effectively to minimize negative publicity and maintain client trust.

Skills

  • Social media networking
  • Vendor interaction
  • Marketing
  • Reservations Management

Languages

Spanish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)

Timeline

Waitress

Can Soleil
07.2023 - 08.2023

Concierge

Different Companies
04.2023 - 10.2023

Public Relations Member

W Hotel
04.2022 - 09.2022

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Vanessa Schaad