Vanessa Hub

• Overseeing employee activities and creating scheduling charts.
• Assisting with the screening of new recruits. Training and mentoring new employees.
• Settling interpersonal issues between employees
• Supporting team members to stay motivated to reach individual and project goals
• Organized, planned and handled trainings in english and german
• Responsible for controlling and quality management in reviewing completed work
• Supervision & Management of up to 60 employees
• Employee assessment, customer satisfaction
• Weekly communication with external project management and client for project updates
• Creating and presenting monthly, quarterly and annual reports to management regarding performance.
• Maintaining positive work relationship between staff and management
• Analyzing KPI (Key Performance Indicators) to identify strategies and follow up coaching
• Monitoring daily workflow to ensure adherence to established policies and procedures.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure
• Processed a range of documentation and entered information into databases
• Assessed customer needs to provide assistance and information on product features.
• Resolve customer queries and complaints swiftly
• Helped train new employees to comply with the projects customer service expectations
• Assisted customers with inquiries, issues and concerns by providing relevant information in english and german
• Answered product questions with up-to-date knowledge of sales and promotions.

• Strove to create an empathetic, accepting, and low-pressure environment, benefiting both clients and staff#
• Inventoried, organized, and maintained all safety gear and dive equipment; oversaw and ensured the cleanliness and sanitization of equipment, changing rooms and storage facilities, especially during covid time
• Guided certified diving groups on daily basis
• Conducted PADI & SSI dive courses from try dives to divemaster
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Greeted customers to determine wants or needs.

● Providing care for patients, managing acute to chronic health issues

● Assessing and evaluating individual patient requirements

● Ensuring the timely and accurate completion of all administration and documentation related to patient case and medication management

● Acting in the best interest of patients

● Maintained a positive communication to support teamwork and ethic

● Conducting patient assessments, planning and supervising the safe and compassionate delivery of care and carrying out evaluations on care

● Collaborating closely with multidisciplinary teams and promoting effective and empathetic communication with patients and relatives

● Providing high standards of patient care and focusing on specific care requirements for patients presenting with complex health problems such as Spina Bifida, Asperger Syndrome etc.

● Collaboration with physicians, families, case workers and staff members when developing care plans

● Worked as supervisor of trainees and trained them during their practical studies Maintained personal and team compliance with medication administration standards and patient care best practices.