VANESSA BAKARI
San Francisco
Overview
10
10
years of professional experience
Work History
Administrative Specialist
PAR Technology, Inc.
08.2022 - Current
- Handled mail, packages, emails, and processes sensitive document information and other types of data with both manual and automated tracking strategies.
- Multi-tasked administrative duties while handling 60+ inbound and outbound daily calls in a call center environment.
- Minimized errors in documentation with the use of organizational tools and introduced effective scheduling techniques which increased productivity by 48%.
- Attained 90% marks in all customer service categories, including prompt and professional responses, interpersonal skills, problem solving, and friendliness
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Administrative Assistant
HATCH LTK, Inc.
10.2014 - 12.2021
- Created, edited and proofread various documents, presentations and reports, ensuring accuracy and adherence to company standards, minimizing errors in communication materials by 96%.
- Implemented a digital filing system, reducing document retrieval time by 25% and minimizing the risk of data loss or misplacement.
- Coordinated and managed executive calendars, scheduling appointments, meetings and conference calls for 12 staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Outreach Coordinator
Dublab Radio
10.2016 - 10.2020
- Developed and implemented strategic plans to reach out to community organizations for financial support and participation resulting in a 10% increase in program funding and a 16% increase in program impact
- Coordinated logistics for program events, including scheduling meetings, booking venues, and arranging transportation, resulting in a 95% satisfaction rate from program participants
- Recruited and managed a team of 15 program volunteers, providing training and support, resulting in a 15% increase in volunteer retention and a 25% increase in program effectiveness
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
Education
BBA - Business Administration
San Francisco State University
San Francisco, CA06.2006
Skills
- MS Office Suite
- Google Suite
- Outlook
- CRM Software
- Salesforce
- SharePoint
- Data Analysis / Entry
- Process Improvement
- Type 60 wpm
- Multitasking Expertise
- Call Center
- Customer Service Oriented
Timeline
Administrative Specialist
PAR Technology, Inc.
08.2022 - Current
Outreach Coordinator
Dublab Radio
10.2016 - 10.2020
Administrative Assistant
HATCH LTK, Inc.
10.2014 - 12.2021
BBA - Business Administration
San Francisco State University
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