Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic
VALERIO FEDERICO UMBRO

VALERIO FEDERICO UMBRO

Vilanova i La Geltru,Spain

Summary

A highly skilled professional with a strong ability to remain calm under pressure, demonstrating exceptional problem-solving and communication skills. Proven leadership in public relations, effectively managing multilingual teams to achieve strategic goals. Committed to leveraging these competencies to drive organisational success and enhance stakeholder engagement.


Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

23
23
years of professional experience
18
18
years of post-secondary education
1
1
Certification

Work history

Senior Care Advisor

Allianz Care
Dublin, Dublin
09.2020 - Current
  • Product Specialist for VIP groups and NGO (F.A.O., UNOPS-UNHCR)
  • Assistance on-site for FAO HR and members in Rome (multiple trips over FAO HQ in Rome)
  • Mentoring with new starters and help Supervisor with job interviews
  • Facilitated interdepartmental communication for seamless workflow between CRM, Group Admin Team
  • Enhanced client database with updated information and details.
  • Maintained accurate records of customer interactions in CRM system.
  • Participated in client meetings to understand their needs and preferences.
  • Handled in-person, email and mailed correspondence.
  • Maintained excellent client satisfaction by providing in-depth support.

Customer representative

Allianz Care
Dublin, Dublin
01.2015 - 05.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Educated customers on product usage-resulted in fewer complaints over time.
  • Utilised knowledge of company products to provide helpful guidance to customers.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Managed high call volume whilst maintaining exceptional standards of customer service.

Customer Service Representative Coordinator

Citibank-Interaction
Dublin, Ireland
11.2012 - 11.2014
  • Delivered customer service support to high standards in financial services sector.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Handled inquiries regarding pension payments and resolved complaints promptly.
  • Completed thorough due diligence checks on clients to ensure regulatory adherence.
  • Addressed international payment queries and proof of life procedures efficiently.
  • Achieved monthly bonuses consistently based on performance metrics and adherence to protocols.
  • Oversaw daily operations ensuring consistency in quality and service delivery.


Real Estate Agent

Studio Immobiliare Bolognese S.r.l. “Tempocasa”
Bologna, Italy
09.2008 - 07.2012


  • Real estate appraisal according to the market value.
  • Phone duty and receiving walk-in clients. Meeting with prospective clients, travelling to view properties for sale and showing properties to clients.
  • Checking the conformity of cadastral certificates, excluding any possible pending mortgage loan.
  • Maintained a high level of professionalism at all times, promoting a positive image of the company in public dealings.
  • Conducted market research to provide accurate property valuations.
  • Coordinated appointments with prospective buyers to showcase properties on the market.

Conscientious objector

Museo delle Terme di Diocleziano
Roma
03.2003 - 01.2004


  • Tourist guide for small groups (up to 10 people), in Spanish, English.
  • Boosted cultural awareness with accurate sharing of historical facts and anecdotes.
  • Clarified queries about local culture to enhance tourist understanding.

Education

Erasmus Programme - Languages: Spanish, English. Subjects: Spanish Literature, Spanish History

Universidad de Salamanca

Degree in Linguistic Translation and Literature - Language and culture of English and Spanish speaking countries, Political Economy, Literature Geography

Università “La Sapienza”
Roma, Italy
01.2002 - 01.2006

Final State Exam Surveyor Diploma - Surveying, Geomatics, Civil Engineering, Cartography

High School I.T.G G.Malafarina
Soverato, Italy
01.1987 - 01.2001

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Public Relations
  • Multilingual

Certification

  • Diploma in AML at Institute of bank of Ireland - Aug 2021
  • Professional Diploma in Certified Insurance Practitioner (Insurance Institute of Ireland) - Feb 2018
  • Private Medical Insurance (Insurance Institute of Ireland) - Oct 2016

Affiliations

  • Guitar playing
  • Cycling
  • Kick-boxing and gym
  • Cooking

Languages

Italian
Native
English
Proficient (C2)
Spanish
Proficient (C2)

References

References available upon request.

Timeline

Senior Care Advisor

Allianz Care
09.2020 - Current

Customer representative

Allianz Care
01.2015 - 05.2020

Customer Service Representative Coordinator

Citibank-Interaction
11.2012 - 11.2014

Real Estate Agent

Studio Immobiliare Bolognese S.r.l. “Tempocasa”
09.2008 - 07.2012

Conscientious objector

Museo delle Terme di Diocleziano
03.2003 - 01.2004

Degree in Linguistic Translation and Literature - Language and culture of English and Spanish speaking countries, Political Economy, Literature Geography

Università “La Sapienza”
01.2002 - 01.2006

Final State Exam Surveyor Diploma - Surveying, Geomatics, Civil Engineering, Cartography

High School I.T.G G.Malafarina
01.1987 - 01.2001

Erasmus Programme - Languages: Spanish, English. Subjects: Spanish Literature, Spanish History

Universidad de Salamanca

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VALERIO FEDERICO UMBRO