Valeria Lia Sierra Herrera

Luxury Retail Chain

• Delivered proactive sales support and personalized product recommendations to a high-end clientele.
• Conducted regular inventory audits and maintained stock organization in line with company standards.
• Trained and mentored new employees, ensuring seamless onboarding and consistent service quality.
• Achieved a record-breaking weekly sales performance, surpassing $40,000 in revenue.
• Developed and implemented strategic sales techniques, enhancing overall team performance.
• Contributed to the creation and delivery of sales training sessions focused on customer engagement and product knowledge.

Fine Dining Restaurant - Luxury Hospitality

• Delivered an exceptional first impression by warmly welcoming guests in a luxury hotel dining environment
• Managed reservations, VIP arrivals, and guest flow with attention to detail and discretion
• Handled guest inquiries, special requests, and complaints with professionalism, empathy, and efficiency
• Maintained a polished and elegant front-of-house presentation aligned with luxury hospitality standards
• Collaborated seamlessly with management, kitchen, and service teams to uphold high service quality

Server Responsibilities:

• Provided refined, attentive service tailored to guest expectations in an upscale dining setting
• Anticipated guest needs to deliver a personalized and memorable dining experience
• Executed precise order-taking and service using POS systems with a high level of accuracy
• Promoted premium food and beverage offerings to enhance guest satisfaction and drive revenue
• Managed multiple tables while maintaining composure, efficiency, and exceptional service standards
• Ensured flawless table presentation, cleanliness, and adherence to luxury service protocols

Civil Defense & Compliance Services

• Provided administrative support to ensure compliance with safety regulations, building codes, and civil defense requirements.
• Coordinated inspections and on-site visits with state and municipal safety inspectors.
• Maintained up-to-date records of all security systems, emergency exits, fire safety equipment, and signage compliance.
• Assisted in the preparation and submission of official documentation for regulatory audits and approvals.
• Monitored expiration dates of safety certifications and scheduled necessary maintenance or updates.
• Supported the logistics of safety training sessions and emergency preparedness drills.
• Collaborated with technical staff to update documentation following infrastructure changes or regulation updates.
• Handled internal and external communications related to safety procedures and compliance measures.

• Managed product returns and exchanges.
• Prepared bilingual quotes and business proposals.
• Created reports and tracked customer cases.
• Provided customer follow-up and loyalty building.
• Resolved customer issues and inquiries.
• Evaluated and continuously improved customer service processes.
• Maintained and updated the customer database.
• Coordinated with other departments to resolve customer concerns.
• French multinational BPO company