Valeria Cevallos
Barcelona
Summary
Highly-motivated employee with customer service, multitasking, devoted to giving every customer a positive and memorable experience with desire to take on new challenges. Worth ethic, adaptability and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
STORE MANAGER
Vans
Barcelona
03.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
STORE MANAGER
New Balance
Barcelona
07.2018 - 01.2022
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated special events such as promotions or seasonal displays.
ASSISTANT SALES
Barça Licensing & Merchandising
Barcelona
01.2011 - 01.2018
- Trained and managed a team of 20+ employees.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
RECEPTIONIST
Hotel Claris GL
Barcelona
01.2015 - 07.2015
- Assisted with check-in and check-out procedures for guests.
- Greeted customers and provided excellent customer service.
- Prepared welcome packages for VIP guests containing brochures, maps.
- Scheduled appointments for clients according to their availability.
Education
Degree in Tourism -
Escuela Universitaria Formatic Barcelona
Barcelona06-2015
Bachelor's Degree in Social Sciences -
Institut Francesc Macià
Cornellà de LlobregatSkills
- Problem-Solving
- Excellent Communication
- Planning
- Flexible and Adaptable
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- MS Office
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Catalan
Advanced (C1)
C1
Timeline
STORE MANAGER
Vans
03.2023 - Current
STORE MANAGER
New Balance
07.2018 - 01.2022
RECEPTIONIST
Hotel Claris GL
01.2015 - 07.2015
ASSISTANT SALES
Barça Licensing & Merchandising
01.2011 - 01.2018
Degree in Tourism -
Escuela Universitaria Formatic Barcelona
Bachelor's Degree in Social Sciences -
Institut Francesc Macià
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